Kathleen Henry
Santa Monica,CA
Summary
Detail-oriented professional with extensive experience in luxury real estate, property management, and client relations. Skilled in website management, marketing, and administrative support, with proven ability to instruct and manage groups of up to 25 students. Technically proficient across PC and Mac platforms, adept at database management, and recognized for reliability, conflict resolution, and creative problem-solving.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Associate/General Services/Receptionist
Williams Lea - RR Donnelly & Sons - BCLP Law Firm
Santa Monica, CA
04.2025 - 04.2026
- Provide specialized business support - such as document processing, and administrative services. Primarily for financial, legal, and professional service firms. Stationed - BCLP Law Firm - Across the Globe
- Business support and daily interface - Microsoft Office Suite, Adobe Professional, Engage, Connexus, File Trail, Closing Binder (Certified Processor), Enterprise (Chrome River) and BCLP Intranet Office Systems
- Documentation - Invoice (Billing and Processing), Expense Reports (Reimbursement), P-Card (Purchasing Card Processing) for Attorneys, Paralegals, and Legal Secretaries
- Boardroom - Conference Room - Guest Offices - Preperation for: Partners, Attorneys, Associates, Guests, Clients, Court Reporters, Videographers
- Receptionist- Phones, Fax and Scan, Zoom, Security, Outlook, Catering, Maintenance and Service Requests
Sales Associate
Brookdale Santa Monica Gardens
Santa Monica, CA
09.2024 - 04.2025
- Drive property sales to assisted living senior community by leveraging strong relationship-building and communication skills
- Represent property administration and management as concierge, enhancing resident satisfaction and supporting operational efficiency
Guest Services Representative/Night Audit
Best Western
Yucca Valley
01.2019 - 02.2020
- Provided guest services and daily client relations, ensuring smooth check-in and check-out across all shifts
- Handled cash transactions for hotel registry using Matrix database, maintaining accuracy and security
- Conducted room checks for housekeeping inspection, towel and linen services, and performed building security inspections during night audit
- Completed Best Western certification in multiple courses, enhancing service quality and compliance
Office Assistant/Property Management/Owner Relations and Resolution
Escape For All Seasons/Snow Summit Townhouse Rentals
Big Bear Lake, CA
01.2011 - 01.2016
- Managed reservation intake via phone and website for vacation rentals, optimizing occupancy rates
- Lease and rental contract preparation
- Operated office systems, handled cash, maintained website and database records, and generated end-of-day reports
- Facilitated daily client and owner relations, resolved issues, and conducted property inspections for quality control
- Delegated tasks to office, housekeeping, and maintenance staff, ensuring smooth operations during peak periods
- Supported housekeeping during high holidays and turnover, maintaining property standards and guest satisfaction
Typesetter/Marketing Assistant/Administrative Assistant
Oak Tree Business Systems, Inc
Big Bear Lake, CA
01.2012 - 01.2013
- Typeset sensitive lending documents and forms for Credit Unions nationwide, ensuring compliance with state and federal regulations
- Utilized Microsoft Office Suite, Adobe Output, QuickBooks, and Jet Form to support document production and administrative tasks
- Developed creative marketing imagery and provided direction to promote company forms
- Maintained database entry, contact management, filing, invoicing, and account billings to support daily operations
Education
Associate - Studio Art
Copper Mountain College
Twentynine Palms, CA01-2020
Licensed Real Estate Agent - Real Estate Practice - Principles - Property Management
Allied Business Schools
Laguna Beach, CA11-2016
Bachelors Work Equivalent - Fine Art and Illustration
Laguna College of Art and Design
Laguna Beach, CA01-2002
Certification
- Certified Bartender License 2001 to Present
- Certified Florist 1997 to Present
- Driver's License
- State of California Bureau of Real Estate - Licensed Salesperson Agent November 2016 to November 2020
Volunteer Information
Friends at the Big Bear Alpine Zoo - Non-Profit Organization.
- Rehabilitation for Wildlife.
- Fine art drawing and painting wildlife.
- Hands on training rehabilitating wild animals.
- Proceeds fund raised for environmental awareness.
Equu8 - Non-Profit Organization - Therapeutic Horsemanship for Children with Disabilities.
- 4H livestock
- Horse Leader, Aid, and Marketing Events
Girl Scouts of America - Non-Profit Organization.
- Girl Scout Leader - BOT Certified
Genesis Art Studio - Non-Profit Organization - Dance Performance and Art.
- Art Director, Lead Art Instructor, and Staff Calendar Coordinator.
Morongo Basin Unity Home- Domestic Violence Counselor.
- Non-Profit Organization for women and children struggling with homelessness through domestic violence.
Timeline
Office Associate/General Services/Receptionist
Williams Lea - RR Donnelly & Sons - BCLP Law Firm
04.2025 - 04.2026
Sales Associate
Brookdale Santa Monica Gardens
09.2024 - 04.2025
Guest Services Representative/Night Audit
Best Western
01.2019 - 02.2020
Typesetter/Marketing Assistant/Administrative Assistant
Oak Tree Business Systems, Inc
01.2012 - 01.2013
Office Assistant/Property Management/Owner Relations and Resolution
Escape For All Seasons/Snow Summit Townhouse Rentals
01.2011 - 01.2016
Associate - Studio Art
Copper Mountain College
Licensed Real Estate Agent - Real Estate Practice - Principles - Property Management
Allied Business Schools
Bachelors Work Equivalent - Fine Art and Illustration
Laguna College of Art and Design