Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Karla Cisneros

Commerce,CA

Summary

Exceptional customer care professional who addresses inquiries and resolves problems. Having a Receptionist background for years has helped improve with the customer services skills that will be provided. Welcoming clerical professional with 10 years of experience in law firm office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, taking messages. Accurate when entering information in Microsoft systems and keeping organized filing systems.

Overview

17
17
years of professional experience

Work History

Receptionist/ Office Services/Hospitality

Legistics/ Quinn Emanuel
10.2015 - Current
  • Increased customer service ratings significantly through personable service.
  • Responded to customer requests for products, services and company information.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Receptionist/ Office Services

GreenBerg Traurig
04.2012 - 10.2015

Receptionist

Broadway Surgical
07.2008 - 11.2011

Customer service associate

Radioshack
09.2007 - 05.2008

Education

High School Diploma -

El Camino High
Woodland, CA
06.2006

Skills

  • Excellent time management skills
  • Adherence to high customer service standards
  • Microsoft Outlook, Word and Excel
  • Exceptional telephone etiquette
  • Exceptional interpersonal communication
  • Customer-focused
  • Inventory control

Additional Information

References available upon request

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Receptionist/ Office Services/Hospitality

Legistics/ Quinn Emanuel
10.2015 - Current

Receptionist/ Office Services

GreenBerg Traurig
04.2012 - 10.2015

Receptionist

Broadway Surgical
07.2008 - 11.2011

Customer service associate

Radioshack
09.2007 - 05.2008

High School Diploma -

El Camino High
Karla Cisneros