Karla Cisneros
Commerce,CA
Summary
Exceptional customer care professional who addresses inquiries and resolves problems. Having a Receptionist background for years has helped improve with the customer services skills that will be provided. Welcoming clerical professional with 10 years of experience in law firm office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, taking messages. Accurate when entering information in Microsoft systems and keeping organized filing systems.
Overview
17
17
years of professional experience
Work History
Receptionist/ Office Services/Hospitality
Legistics/ Quinn Emanuel
10.2015 - Current
- Increased customer service ratings significantly through personable service.
- Responded to customer requests for products, services and company information.
- Trained new personnel regarding company operations, policies and services.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Receptionist/ Office Services
GreenBerg Traurig
04.2012 - 10.2015
Receptionist
Broadway Surgical
07.2008 - 11.2011
Customer service associate
Radioshack
09.2007 - 05.2008
Education
High School Diploma -
El Camino High
Woodland, CA06.2006
Skills
- Excellent time management skills
- Adherence to high customer service standards
- Microsoft Outlook, Word and Excel
- Exceptional telephone etiquette
- Exceptional interpersonal communication
- Customer-focused
- Inventory control
Additional Information
References available upon request
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist/ Office Services/Hospitality
Legistics/ Quinn Emanuel
10.2015 - Current
Receptionist/ Office Services
GreenBerg Traurig
04.2012 - 10.2015
Receptionist
Broadway Surgical
07.2008 - 11.2011
Customer service associate
Radioshack
09.2007 - 05.2008
High School Diploma -
El Camino High
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