Kathleen Hernandez
Las Vegas,NV
Summary
Versatile and dynamic, with a proven track record at Boyd Gaming for enhancing housekeeping efficiency and guest satisfaction. Skilled in restroom care and adept at multitasking, I excel in fast-paced environments, ensuring top-notch cleanliness and customer service. My ability to address maintenance issues promptly and collaborate effectively with teams elevates guest experiences.
Overview
8
8
years of professional experience
Work History
Guest Room Attendant
Boyd Gaming
08.2024 - 01.2025
- Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
- Inspected rooms to identify and address maintenance issues, improving overall guest experience.
Janitorial Specialist
Clean Freak Janitorial
07.2022 - 08.2024
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained a sanitary environment in restrooms by performing thorough cleaning and disinfecting procedures.
- Minimized the spread of germs in high-touch areas by regularly sanitizing doorknobs, handrails, light switches, and elevator buttons.
- Kept windows spotless inside and out, contributing to a polished appearance for the building exterior.
Hostess , Cashier ,buss Person ,food Server
Chuck E Cheese
02.2017 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
GED -
Pomona Adult Education
Pomona, CA01-2011
Skills
- Housekeeping knowledge
- Restroom care
- Effective multitasking
- Customer assistance
Timeline
Guest Room Attendant
Boyd Gaming
08.2024 - 01.2025
Janitorial Specialist
Clean Freak Janitorial
07.2022 - 08.2024
Hostess , Cashier ,buss Person ,food Server
Chuck E Cheese
02.2017 - 09.2019
GED -
Pomona Adult Education
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