Kathleen Hertfelder
Haddonfield,NJ
Summary
Approachable and skilled multi-tasker with comprehensive understanding of beverage mixing, garnishing, and serving, seeking to add value to a customer-centric team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Tuna Bar
10.2021 - Current
- Provided exceptional customer service, building rapport with patrons to encourage repeat business.
- Maintained cleanliness and organization of bar area according to health and safety regulations.
- Managed inventory levels, ensuring timely restocking of supplies for optimal service efficiency.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, and garnish preparation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Adapted to a fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Mixed unique and interesting cocktails for customers, including bar specials.
Bartender
Trainwreck Distillery
10.2020 - Current
- Assess customers’ needs and preferences and make drink recommendations.
- Prepare, mix and put together craft cocktail syrups from scratch.
- Assist with developing new craft cocktails to add to the seasonal menu.
- Comply with all food and beverage regulations.
- Record and balance cash receipts and provide cash deposits.
Bartender
Morimoto
10.2019 - 03.2020
- Prepare and individualize drinks at high-volume to meet mixing and presentation standards.
- Communicate effectively with other team members to ensure consistency and guest satisfaction.
- Keep an accurate record of drinks served, bills paid and collected.
- Arrange glasses and liquor bottles in displays to create eye-catching attractive bar appearance.
- Maintain a stocked and cleanly workstation throughout the shift.
Lead Bartender
Red Hot & Blue
02.2016 - 10.2019
- Led bar team to deliver exceptional customer service and enhance guest experiences.
- Developed innovative cocktail menus that increased customer engagement and satisfaction.
- Trained and mentored junior bartenders, fostering skill development and teamwork.
- Maintained inventory levels through efficient stock management and supplier coordination.
- Collaborated with management to plan special events, enhancing venue visibility and appeal.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Barista/Bartender
Hash House A Go Go
12.2018 - 10.2019
- Prepare hot or cold alcoholic and non-alcoholic beverages, such as coffee, espresso drinks, blended coffees and teas.
- Maintain a supplied inventory of drink preparations and garnishes for the following shift.
- Monitor stations to Sanitize and restock serving areas, utensils, and equipment as needed.
- Describe menu items to customers and suggest products.
Education
Bachelor of Science - Integrative Health
Arizona State University
Tempe, AZFood and Nutrition Science
Camden County College
12.2020
Skills
- Strong multitasking
- Team player attitude
- Patience and tolerance
- Responsible alcohol service
- Payment processing
- Handling difficult customers
- Memory retention
- Service-oriented mindset
- Suggestive selling
- Drink preparation techniques
- Salesmanship
- Classic cocktails
- Creative mixology
- Garnishing drinks
- Point of sale systems
- Craft cocktail preparation
- Cocktail list development
- Honest and dependable
Certification
- Tips Certified
- Ramp Certified
Timeline
Bartender
Tuna Bar
10.2021 - Current
Bartender
Trainwreck Distillery
10.2020 - Current
Bartender
Morimoto
10.2019 - 03.2020
Barista/Bartender
Hash House A Go Go
12.2018 - 10.2019
Lead Bartender
Red Hot & Blue
02.2016 - 10.2019
Food and Nutrition Science
Camden County College
Bachelor of Science - Integrative Health
Arizona State University