Kathleen Hilton
Bowdon,GA
Summary
Accomplished Store Manager with a proven track record at Bealls, Inc., enhancing operational efficiency and customer satisfaction through expert workforce management and strategic sales techniques. Skilled in POS systems operations and fostering employee development, I've successfully implemented initiatives that significantly increased performance metrics and revenue.Exceed Review two years , charity and credit championship.
Overview
31
31
years of professional experience
Work History
Store Manager
Bealls, Inc.
3870 Bremen Crossing Road
07.2022 - Current
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed and implemented successful staff incentive programs to motivate employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurturer.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Assistant Store Manager
TJX Companies
Lagrange, Ga
09.2008 - 06.2022
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction .
- Oversaw daily operations by delegating tasks, managing shift changes and conducting key holder duties to open and close business .
- Recruited, interviewed and hired qualified employees to provide top- quality service.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placements .
- Responded to customer concerns, working with manager to significantly raise customer satisfaction.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Charity and credit champion .
- Ability to navigate the associates desires to align with company vision .
Shipping and Receiving Coordinator
Google
Atlanta, Ga
01.2006 - 09.2008
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Supported shipment of goods produced and received goods and supplies for direct use or application towards production or storage of goods designated for consumer marketing.
- Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.
- Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Reviewed paperwork to determine priorities and set schedules.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
- Monitored and tracked shipments to determine timely delivery and minimize delays.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed useful shipping systems to establish cost-effective delivery of products.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Processed returns and updated accounts.
Certified Hospitality Trainer
Kings Family Restaurants
Greensburg, Pa
05.1993 - 06.2007
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize performance.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Counseled, coached and mentored staff to address issues promptly and provide constructive feedback.
Education
Polley Institute
Greensburg, PASkills
POS systems operations
Stock management
Sales strategies
Workforce Management
Sound judgement
Employee development
Schedule management
Performance improvements
Recruiting and hiring
Timeline
Store Manager
Bealls, Inc.
07.2022 - Current
Assistant Store Manager
TJX Companies
09.2008 - 06.2022
Shipping and Receiving Coordinator
Google
01.2006 - 09.2008
Certified Hospitality Trainer
Kings Family Restaurants
05.1993 - 06.2007
Polley Institute