Kathleen Hyland
Hemet,CA
Summary
Experienced RCFE Administrator focused on business efficiency, operational improvements, and exceptional patient care. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings progressive industry experience, willingness to learn and adaptability to changing circumstances.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrator
Legacy of Hemet
Hemet, CA
12.2021 - 03.2026
- Improved patient outlook and daily living through compassionate care.
- Evaluated performance metrics such as occupancy rates and revenue generated by the facility.
- Implemented strategies for reducing costs associated with operating expenses incurred by the facility.
- Provided guidance and support to staff members on a variety of issues related to resident care.
- Managed staff recruitment, training, and scheduling processes for employees in the Personal Care Home.
- Developed and implemented policies to ensure regulatory compliance in the Personal Care Home.
- Created and managed budgets to ensure financial stability of the Personal Care Home.
- Drafted reports summarizing findings from inspections or audits conducted at the facility.
- Maintained clean and well-organized environment for client happiness and safety.
- Monitored records related to admissions, discharges, medical treatments, medications, and other activities within the Personal Care Home.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Established relationships with vendors for supplies needed by the facility.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Conducted regular inspections of the facility to maintain quality standards.
- Maintained accurate documentation of all administrative functions performed at the Personal Care Home.
- Collaborated with staff members and other stakeholders on initiatives aimed at improving overall efficiency of operations within the Personal Care Home.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered marketing strategy updates to upper-level management.
- Prepared and sent proposals to prospective clients.
- Formulated and launched marketing and promotional campaigns to maximize profits.
Administrator
Christmas Cottage
Hemet, CA
01.2007 - 03.2026
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Served as a liaison between clients' families and community agencies providing services to them.
- Explained policies, procedures and services to patients.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Collaborated with outpatient team to identify patients for handover and post-discharge follow-up.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Developed and implemented care management plan to address needs and goals.
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Participated in team meetings with other staff members to discuss case management issues.
- Maintained records management system to process personnel information and produce reports.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
- Evaluated potential living arrangements for clients including independent living facilities or supervised residential settings.
- Attended and actively participated in meetings to provide and receive information on patient progression.
- Recruited, hired and trained new medical and facility staff.
- Developed service plans based on assessment findings; monitored effectiveness of plans regularly.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Planned advertising campaigns for online, print and other mediums.
- Prepared and sent proposals to prospective clients.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Maintained relationships with key customers through regular communication.
Skills
- Financial Oversight
- Staff Management
- Timesheet Processing
- New Hire Onboarding
- Employee Supervision
- Project Coordination
- Schedule Coordination
- Office Administration
- Policy Writing
- Information Management
- Customer Service
- Contract Administration
- Recordkeeping and File Management
- Expense Monitoring
- Office Management
- Decision-Making
Certification
- RCFE administrator license
Timeline
Administrator
Legacy of Hemet
12.2021 - 03.2026
Administrator
Christmas Cottage
01.2007 - 03.2026