Kathleen Jacinto
Union,NJ
Summary
. Multi-talented Human Resources Executive successful at streamlining costs and maximizing company profile in job market. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills coupled with task prioritization. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
25
25
years of professional experience
Work History
Human Resources Manager
Our House Inc
Murray Hill, NJ
01.2024 - Current
- Assisted with employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Benefits Specialist
Our House, Inc.
Murray Hill, NJ
02.2022 - Current
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
Human Resources Administrator
Our House Inc
Murray Hill, NJ
09.2021 - Current
- Managed employee data and privacy to keep employee data confidential per organizational privacy.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
Vendor Relations Manager
Mack Worldwide Warranty
02.2012 - 03.2020
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Assessed areas of service concern and developed improvement plans.
- Contacted location managers and department supervisors to assess requirements.
- Received inbound phone calls from store managers and facility management associates, creating work orders and purchase orders to replace faulty or unsafe equipment or conditions.
Customer Service Agent
Mack Worldwide Warranty
06.2000 - 02.2012
- Coordinated and oversaw training of new customer service team members.
- Handled staff operations, including inbound and outbound calling.
- Built and maintained positive relationships with clients and vendors.
- Assisted with ongoing management of systems and processes to improve customer service ratings.
- Provided guidance and long-term solutions to customers with issues.
- Communicated policy updates to departments, answered questions and enforced compliance.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Worked with vendors to schedule more than 20 daily pickups and 100 weekly deliveries
Education
Bachelor Of Arts - English Language And Literature
Rutgers University
New Brunswick, NJSkills
- Benefits and Leaves Specialist
- Proficiency with Human Resources Information Systems (HRIS)
- Personnel training and development
- Inter-department collaboration
Timeline
Human Resources Manager
Our House Inc
01.2024 - Current
Benefits Specialist
Our House, Inc.
02.2022 - Current
Human Resources Administrator
Our House Inc
09.2021 - Current
Vendor Relations Manager
Mack Worldwide Warranty
02.2012 - 03.2020
Customer Service Agent
Mack Worldwide Warranty
06.2000 - 02.2012
Bachelor Of Arts - English Language And Literature
Rutgers University