Kathleen Jeffries
Altoona,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Iqor
07.2015 - 03.2021
- Provided constructive feedback on company products based on recurring client concerns, resulting in improvements that increased overall satisfaction rates.
- Navigated multiple computer systems and applications to find information.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Education
No Degree - Cosmotology
Altoona Beauty School Inc
Altoona, PA01.2026
Medical Certificate - Medical Assisting
Kaplan Career Institute
Harrisburg, PA05.2011
GED -
Tri County OIC
Harrisburg06.2006
Skills
- Customer Account Management
- Service standard compliance
- Following scripts
- Styling Suggestions
- Clear Communication
- Color Corrections
Timeline
Customer Care Representative
Iqor
07.2015 - 03.2021
No Degree - Cosmotology
Altoona Beauty School Inc
Medical Certificate - Medical Assisting
Kaplan Career Institute
GED -
Tri County OIC
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