KATHLEEN KAT SMITH
Woodhaven,MI
Summary
Results-driven professional with 5+ years of experience in high-responsibility roles requiring strong decision-making, customer interaction, and operational oversight. Proven ability to manage high-pressure situations, resolve conflicts, and maintain safety while delivering excellent service. Seeking to leverage leadership, communication, and problem-solving skills into higher-level or non-security roles in customer service, administration, logistics, or operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Corewell Health
Taylor, MI
10.2023 - Current
- Manage daily safety operations in a fast-paced hospital environment serving staff, patients, and visitors
- Respond to emergency situations with quick decision-making and effective problem resolution
- Monitor systems and activity to identify risks and prevent incidents
- Provide customer-focused service while enforcing policies and procedures
- Complete detailed reports used by leadership for decision-making and compliance
- Collaborate with internal teams and external agencies to resolve incidents
Security Officer
Henry Ford Wyandotte Hospital
Wyandotte, MI
06.2021 - 10.2023
- Delivered high-level customer service in a healthcare setting while maintaining safety standards
- Handled conflict resolution and de-escalated sensitive situations involving patients and visitors
- Trained and mentored new employees, improving team performance and consistency
- Managed access control and ensured compliance with organizational policies
- Conducted incident investigations and documented outcomes clearly and accurately
Security Guard / Security Supervisor
Allied Universal Security Services
Brownstown, MI
07.2018 - 08.2020
- Supervised team members and ensured daily operational efficiency
- Coordinated responses to incidents and communicated with law enforcement when needed
- Improved workflow by maintaining accurate reporting and monitoring procedures
- Strengthened client satisfaction through professionalism and reliable service
- Assisted in onboarding and training new staff
Education
Diploma - General Studies
Woodhaven High School
Flat Rock, MICyber Security
Wayne County Community College
Taylor, MI01-2028
Skills
- Operations & Process Management
- Customer Service Excellence
- Conflict Resolution & De-escalation
- Incident & Report Documentation
- Team Leadership & Training
- Risk Assessment & Problem Solving
- Communication (Verbal & Written)
- Data & Surveillance Monitoring
- Emergency Response Coordination
- Time Management & Multitasking
ADDITIONAL VALUE
- Strong leadership potential with supervisory experience
- Able to stay calm and effective in high-pressure environments
- Highly adaptable with experience across multiple roles and industries
- Tech-aware with experience in surveillance and monitoring systems
Certification
- CRT-Stop the Bleed -American College of Surgeons
- Michigan Concealed Pistol License
- CRT-Automated External Defibrillator (AED)- American Heart Association
- CRT- Basic Life Support (BLS)-American Heart Association
Timeline
Security Officer
Corewell Health
10.2023 - Current
Security Officer
Henry Ford Wyandotte Hospital
06.2021 - 10.2023
Security Guard / Security Supervisor
Allied Universal Security Services
07.2018 - 08.2020
Diploma - General Studies
Woodhaven High School
Cyber Security
Wayne County Community College