Kathleen Keough
Memphis,TN
Summary
Dynamic leader with a proven track record at Spell Restaurant Group, adept in operations management and team building. Excelled in implementing strategies that boosted sales and profitability, while fostering a positive work environment. Skilled in inventory control and problem resolution, ensuring long-term success and high client satisfaction.
Overview
22
22
years of professional experience
Work History
General Manager
Spell Restaurant Group
04.2016 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Bartender Shift Manager
Swankys
06.2009 - 04.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Rehab Technician
Rehab Etc
10.2002 - 06.2009
- Collaborated with multidisciplinary team to develop comprehensive treatment plans for optimal recovery results.
- Assisted therapists in conducting evaluations to assess patient needs and establish measurable goals for rehabilitation programs.
- Participated in weekly team meetings to discuss patient progress, challenges faced, and potential solutions for improved care delivery.
- Assisted in the administration of therapeutic modalities, including ultrasound, electrical stimulation, and heat/cold therapy for pain relief and improved function.
- Filed evaluations, progress reports, daily notes and discharge summaries on medical chart.
- Maintained gym equipment and supplies to promote efficient working condition.
- Coordinated scheduling of appointments to maximize efficiency within the clinic while accommodating patient preferences whenever possible.
Education
Bachelor Of Fine Arts - History
University of Memphis
Memphis, TNSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
Timeline
General Manager
Spell Restaurant Group
04.2016 - Current
Bartender Shift Manager
Swankys
06.2009 - 04.2016
Rehab Technician
Rehab Etc
10.2002 - 06.2009
Bachelor Of Fine Arts - History
University of Memphis
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