Kathleen Koski
Banner Imaging East Mesa
Mesa,AZ
7
years of professional experience
Dedicated Patient Access Specialist with a strong background in customer service, HIPAA compliance, and data entry. Proven ability to optimize patient flow and enhance the registration experience.
Work History
Patient Access Specialist
3 Years 6 Months- Assisted patients in the registration process, reviewing patient demographics, insurance, and data collection and entry.
- Collaborated with clinical teams to facilitate smooth patient transitions from registration to care services.
- Monitored appointment scheduling systems, optimizing patient flow and reducing wait times.
- Maintained patient confidentiality by adhering to HIPAA guidelines and Banner Imaging policies.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Coordinated insurance verification, ensuring accurate information for billing and claims processing.
- Consistently one of the top three collectors at East Mesa,
Receptionist
1 Year 6 Months- Assisted with front desk operations, ensuring efficient visitor check-in during Covid-19 lock down.
- Answered phone calls directing them to the proper party. Assisted with setting up transportation for discharged patients that did not have arrangements made.
- Assisted visitors with inquiries, ensuring a positive experience during visits.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
EVS Team Member
2 Years 3 Months- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
Skills
Medical terminology
Front desk operations
Appointment scheduling
HIPAA compliance
Documentation accuracy
Fee collection
Data entry proficiency
Insurance verification
Patient registration
Problem-solving
Customer service
Timeline
Patient Access Specialist
Banner Imaging East Mesa
02.2023 - CurrentRead More
Receptionist
Banner Baywood Medical Center
08.2021 - 02.2023Read More
EVS Team Member
Banner Baywood Medical Center
05.2019 - 08.2021Read More