Desired Job Title
Information Systems TechnicianLocation Preference
HybridLocation: Richmond, VA
Open to relocation: No
Open To Work
Kathleen Landry
San Diego,CA
Work Preference
Summary
Information Systems Technician adept at handling network, security, and computer hardware problems for local and global enterprises. Familiar with network environments and learns new information quickly to maximize performance. Background in both desktop and network support. Brings 2 years of experience in office management
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Systems Technician
U.S NAVY
San Diego, California
03.2021 - Current
- Provided technical support to personnel on information systems issues.
- Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
- Conducted routine maintenance and troubleshooting of hardware and software systems.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Installed, configured and maintained computer hardware and software systems.
- Installed and configured computer hardware, software, systems, networks, printers and scanners.
- Deployed and optimized network equipment to ensure secure communications.
- Implemented security measures to protect data from unauthorized access or modification.
- Collaborated with teams to ensure compliance with cybersecurity protocols.
- Trained new staff on information system policies and procedures.
- Instructed new employees on support processes and procedures to ensure knowledge retention.
- Managed user profiles, security access, and shared file structures.
- Delivered on-site technical support post-software implementation and collaborated with managers to suggest product enhancements.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Enhanced company performance by increasing IT uptime and identifying cost-saving opportunities.
- Diligently followed up with customers about existing orders, informing on status, and responding to questions.
- Informed customers about progression of issue resolutions and supplied current estimated times for resolution regularly.
- Participated in disaster recovery drills to test procedures for effectiveness and efficiency.
- Coordinated with IT department to resolve technical issues and maintain computer systems.
- Deployed updates using automated tools such as Microsoft SCCM or WSUS.
- Established new workstations through installation of essential hardware components and configuration of operating systems and applications.
- Coordinated meetings and maintained schedules for multiple team members.
- Provided general administrative support to staff members.
- Answered incoming calls and responded to customer inquiries.
Skills
- Network troubleshooting
- Network administration
- Cybersecurity compliance
- System maintenance
- Hardware installation
- IT asset management
- Incident management
- Help desk tickets
- User support
- IT project management
- Effective communication
- Reporting and documentation
- Leadership
- Work Planning and Prioritization
- Customer service
- Technical documentation
Certification
- CompTIA Security+
Accomplishments
- 3 Navy and Marine Corps Achievement Medal.
Timeline
Information Systems Technician
U.S NAVY
03.2021 - Current