Cybersecurity Associate Analyst with hands-on experience in Security Operations Center (SOC) monitoring, incident response, and compliance. Skilled in tools like MDE, Sentinel1, and ServiceNow, with expertise in regulatory standards such as NIST 800-171 and CMMC. Known for exceptional communication and cross-functional collaboration, ensuring security protocols align with organizational goals. Eager to leverage governance and audit expertise in a Cybersecurity Policy and Compliance Analyst role.
Hi, I’m
Kathleen Lindsay
Cybersecurity Associate Analyst
Lees Summit,MO
Summary
Overview
12
years of professional experience
8
Certificates
7
years of post-secondary education
Work History
T-MobileOverland Park, Kansas
Cybersecurity Associate Analyst
07.2021 - Current
Job overview
- Monitor and analyze approximately 70 alert per day, using tools like MDE and Sentinel1 to identify potential incidents, ensuring swift mitigation and escalation.
- Collaborate across departments to investigate and resolve incidents, aligning with compliance protocols and improving response strategies.
- Contribute to the U.S. Government Customer Information (USGCI) verification team, ensuring compliance with federal security standards for sensitive data access by reviewing approximately 50-100 requests daily.
- Maintain organized documentation of completed work, ensuring easy access to historical records for future reference and/or audits.
- Participates in regular training sessions to stay current on industry trends, improving personal expertise and job performance.
T-MobileFrisco, TX
Service Desk Specialist
07.2021 - 12.2023
Job overview
- Diagnosed and resolved, approximately 88% as FCR (first call resolution), system functionality issues, streamlining user operations through process improvements.
- Provided technical support for IT systems, addressing hardware, software, and network issues while maintaining compliance with all internal policies.
Global Insights @T-MobileFrisco, TX
Service Desk Specialist
05.2020 - 07.2021
Job overview
- Logged and prioritized, approximately 60 tickets daily, IT-related incidents using ServiceNow, ensuring accurate documentation and prompt resolution.
- Assisted users with software installations, configurations, and troubleshooting, ensuring secure and efficient technology use.
Randstad @Signet JewlersCoppell, Texas
Help Desk Specialist
08.2019 - 04.2020
Job overview
- Resolved 92% FCR for end-user technical issues through detailed troubleshooting and adherence to established protocols.
- Logged all activities to ensure compliance and provide audit-ready documentation.
G4S Secure SoliutionsDallas, TX
Security Site Supervisor
07.2013 - 04.2019
Job overview
- Supervised operations of three security teams totaling 65 officers roughly, ensuring compliance with security policies and emergency response plans.
- Coordinated with local law enforcement to maintain compliance with legal and regulatory standards.
Education
Colorado Technical UniversityColorado Springs, CO
Bachelor of Science from Cybersecurity Engineering
04.2024 - Current
University Overview
Colorado Technical UniversityColorado Springs, CO
Master of Science from IT Security Management
01.2020 - 05.2021
University Overview
Colorado Technical UniversityColorado Springs, CO
Master of Science from Project Management
01.2017 - 12.2018
University Overview
Texas Woman's UniversityDenton, TX
Bachelor of Arts from Criminal Justice & Womens Studies
01.2011 - 12.2013
University Overview
Skills
Regulatory Frameworks (NIST, CMMC, PCI)
Certification
CISSP (Percipio course complete)
Availability
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Work Preference
Work Type
Full TimeContract WorkWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offHealthcare benefitsPersonal development programs4-day work weekPaid sick leave401k matchStock Options / Equity / Profit SharingQuote
Try not to become a man of success. Rather become a man of value.
Timeline
Colorado Technical University
Bachelor of Science from Cybersecurity Engineering
04.2024 - Current
Cybersecurity Associate Analyst
T-Mobile
07.2021 - Current
Service Desk Specialist
T-Mobile
07.2021 - 12.2023
Service Desk Specialist
Global Insights @T-Mobile
05.2020 - 07.2021
Colorado Technical University
Master of Science from IT Security Management
01.2020 - 05.2021
Help Desk Specialist
Randstad @Signet Jewlers
08.2019 - 04.2020
Colorado Technical University
Master of Science from Project Management
01.2017 - 12.2018
Security Site Supervisor
G4S Secure Soliutions
07.2013 - 04.2019
Texas Woman's University
Bachelor of Arts from Criminal Justice & Womens Studies
01.2011 - 12.2013
CISSP (Percipio course complete)
CySA+
CISM (Percipio course complete)
CompTIA Security+
CompTIA A+
CompTIA Network+
ITIL v4
EC-Council Certified Help Desk Engineer
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