Kathleen Lockhart
High Springs,Florida
Summary
Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily programming. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Title Clerk/driver
VEMO Auto Auctions
Full Time
06.2022 - 12.2023
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales
- Investigated and solved accuracy issues on titles, odometer readings and power of attorney
- Performed title searches, ordered reports and obtained clearance documents.
- Drove auction vehicles, performed vehicle inspections during check in/out.
- Data entry on vehicles during auction.
Medical Receptionist
UF Health Shands Hospital
Full Time
01.2021 - 01.2022
- Checked patients in and out for appointments and collected co-payments
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
- Called patients to confirm scheduled appointments and obtain additional details
- Protected patients by observing strict HIPAA guidelines
- Took messages from patients and promptly relayed to appropriate staff
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments
- Processed patient payments and scanned identification and insurance cards
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
Medical Receptionist
Gainesville Dermatology Aesthetic Center
Temporary Position
08.2020 - 12.2020
- Checked patients in and out for appointments and collected co-payments
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
- Called patients to confirm scheduled appointments and obtain additional details
- Protected patients by observing strict HIPAA guidelines
- Took messages from patients and promptly relayed to appropriate staff
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments
- Processed patient payments and scanned identification and insurance cards.
Mental Health Technician
North Florida Evaluation And Treatment Center
Full Time
07.2019 - 06.2020
- Identified and addressed individual mental health challenges to support patients
- Documented patient interactions in compliance with HIPAA requirements
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff
- Tracked client movement on and off unit by documenting times and destinations
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
CNA
UF Health Shands Hospital
Full Time/ PRN
07.2017 - 07.2018
- Answered signal lights, bells or intercom systems to determine resident needs
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
- Observed and reported unusual symptoms and changes to charge nurse
- Used mobility devices to transport patients
- Distributed drinking water and nourishment to residents.
- Reduced patient stress levels through effective communication and active listening skills.
Education
Certified Nursing Assistant - Certified Nursing Assistant
Acumen CNA Training
Jacksonville, FL03.2015
High School Diploma -
Bronson High School
06.2014
Skills
- Documentation Review
- Crisis Intervention
- Records Evaluation
- Patient Safety Management
- Behavioral Support
- Time Management
- Administrative Support
- Conflict Resolution
- Verbal and Written Communication
- Data Entry
- Critical Thinking
- Customer Service
- Nursing Assistance
- Team Building
- Coordinating Care
- Behavior Management
- Patient Counseling
- Care Plan Development
- Adaptability and Flexibility
- Problem Solving
- CPR Certification
Certification
- CNA - Certified Nurse Assistant
-License Number CNA333742
- CPR Certified
Timeline
Title Clerk/driver
VEMO Auto Auctions
06.2022 - 12.2023
Medical Receptionist
UF Health Shands Hospital
01.2021 - 01.2022
Medical Receptionist
Gainesville Dermatology Aesthetic Center
08.2020 - 12.2020
Mental Health Technician
North Florida Evaluation And Treatment Center
07.2019 - 06.2020
CNA
UF Health Shands Hospital
07.2017 - 07.2018
Certified Nursing Assistant - Certified Nursing Assistant
Acumen CNA Training
High School Diploma -
Bronson High School