Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Lockwood

West Milford,NJ

Summary

Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers. Energetic with established customer service skills and foodservice experience. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative team leader, operating cash register, cleaning and managing customer flow. Energetic with established customer service skills and foodservice experience. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative team leader, operating cash register, cleaning and managing customer flow. Energetic employee with established customer service skills and foodservice experience. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative team leader, operating cash register, cleaning and managing customer flow.

Overview

3
3
years of professional experience

Work History

Receptionist

Public Image Ltd. The Salon
05.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Family Babysitter

Babysitter
09.2020 - Current
  • Maintained the children’s health and well-being by providing meals and following their regular routines
  • Established positive relationships with the children by designing creative games and activities, and also helped them complete their homework
  • Guided school homework and read bedtime stories to support development.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.

Hair Salon Receptionist

Professional Hair Design/kidz Kutz
09.2022 - 10.2022
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Achieved specified sales targets by promoting special treatments, additional services, and products.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Handled payments and processed credit card transactions.

Ice Cream Scooper/Cashier

Royale Crown Homemade Ice Cream And Grille
06.2022 - 08.2022
  • Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Demonstrated continuous knowledge of menu and service offerings, promotional products and new flavors.
  • Utilized proper portion control to determine customers receive correct portion size.
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Processed sales transactions for cash, debit, and credit purchases.

Hostess/Food Runner

McGettigans 19th Hole
06.2021 - 10.2021
  • Highly skilled in planning service workflows, coordinating dining room staff, and managing patron reservations
  • Worked alongside waiters and performed tasks such as answering customers inquires, serving food, refilling glasses, checking food quality, cleaning tables, washing dishes, and helping with food preparations
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Answered customer questions about hours, seating, and menu information.

Dasher

Doordash
12.2020 - 01.2021
  • Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
  • Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied
  • Assisting with loading and unloading items from vehicles.
  • Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.

Education

Bachelor of Science - Business Finance

Stockton University
Galloway, NJ
05.2024

High School Diploma -

Depaul Catholic High School
Wayne, NJ
05.2019

Skills

  • Flexibility
  • Critical thinking skills
  • Teamwork
  • Creative
  • Communication skills
  • Attention to Detail
  • Responsible
  • Writing skills
  • Proficient in
  • MS Excel, Word,
  • And PowerPoint; Google Excel,
  • Docs, and Slides

Timeline

Receptionist

Public Image Ltd. The Salon
05.2023 - Current

Hair Salon Receptionist

Professional Hair Design/kidz Kutz
09.2022 - 10.2022

Ice Cream Scooper/Cashier

Royale Crown Homemade Ice Cream And Grille
06.2022 - 08.2022

Hostess/Food Runner

McGettigans 19th Hole
06.2021 - 10.2021

Dasher

Doordash
12.2020 - 01.2021

Family Babysitter

Babysitter
09.2020 - Current

Bachelor of Science - Business Finance

Stockton University

High School Diploma -

Depaul Catholic High School

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Kathleen Lockwood