KATHLEEN LORSON
Cromwell,CT
Summary
Motivated individual with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.
Overview
12
12
years of professional experience
Work History
Server/Expeditor
Le Jardin Du Roi
Chappaqua, NY
02.2011 - 05.2020
- Trained new expeditors and food runners according to company policies and standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server/Bartender
Crave Restaurant
Ansonia, CT
04.2011 - 01.2014
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Education
Some College (No Degree) - Liberal Arts And General Studies
Southern Connecticut State University
New Haven, CTSkills
- Interpersonal Communication
- Self-Motivated
- Teamwork and Collaboration
- Attention to Detail
- Flexible and Adaptable
Timeline
Server/Bartender
Crave Restaurant
04.2011 - 01.2014
Server/Expeditor
Le Jardin Du Roi
02.2011 - 05.2020
Some College (No Degree) - Liberal Arts And General Studies
Southern Connecticut State University