Lolana Madrid
Roseville,CA
Summary
I am highly skilled in customer service with valuable experience as a server, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Server/Expeditor
Thai Canteen
Sacramento, CA
05.2024 - 09.2024
- Greeted guests and provided menus.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Children's Fitness Instructor
Lifetime Fitness Center
Roseville, CA
05.2023 - 01.2024
- Designed age-appropriate exercises tailored to the physical abilities of each child.
- Encouraged children to reach their personal fitness goals while maintaining a safe environment.
- Developed creative games that incorporated physical activity into fun learning experiences for children.
- Built and established lasting relationships using encouragement and personal support.
- Enforced safety rules and procedures to minimize injuries.
Basketball Scorekeeper
Hardwood Palace
Rocklin
06.2022 - 08.2022
- Reported to regulating organizations regarding sporting activities, complaints made, and actions taken or needed.
- Directed participants to assigned starting blocks or penalty areas.
- Taught and explained rules and regulations governed a specific sport.
- Responsible for being accurate at all times.
- Maintained a detailed record of team and player stats during the game.
- Provided real-time updates on scores, statistics, and highlights throughout the game.
Education
High School Diploma -
Roseville High School
Roseville, CASkills
- Cleaning experience
- Leadership
- Cash handling
- Social perceptiveness
- Data management
- Use of equipment
- Accurate recordkeeping
- Public safety
- Facility upkeep
- Food Running
- Guest Engagement
- Safe Food Handling
- Food station setup
Affiliations
- 4 Year Varsity Basketball Player with 3 years of captain experience
- Volunteering with the special needs students
- Honor Roll all 4 years of High School
Timeline
Server/Expeditor
Thai Canteen
05.2024 - 09.2024
Children's Fitness Instructor
Lifetime Fitness Center
05.2023 - 01.2024
Basketball Scorekeeper
Hardwood Palace
06.2022 - 08.2022
High School Diploma -
Roseville High School
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