Kathleen Madden
Bluffton,SC
Summary
Customer-oriented business owner with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence.
Overview
20
20
years of professional experience
Work History
Owner
Hammer and Stain DIY Workshop
Bluffton, SC
11.2019 - Current
- Oversaw all aspects of project execution, including progress of each phase, quality of workmanship and team performance to drive on-time completion of deliverables.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Presented products at events and tradeshows to increase brand awareness.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Secured contract with vendors to supply all materials and services at competitive prices.
- Developed business and marketing plans and prepared monthly financial reports.
- Answered customer inquiries and provided accurate information regarding products and services.
Owner
Lowcountry Flour Girls
Bluffton, SC
05.2011 - Present
- Created unique recipes and applied various culinary techniques for authentic desserts
- Prepared and reviewed sales reports
- Fulfilled special order requests, including special occasion cakes and party platters
- Handled products and equipment in accordance with safety and sanitation guidelines
- Conferred with customers to understand needs and finalize purchase orders
- Reconciled daily sales, returns and financial transaction reports and prepared bank deposits
- Leveraged social media to expand market reach
Flagship Store Manager
Bath And Body Works
Columbia, SC
02.2004 - 06.2006
- Oversaw daily functions, including inventory management, display merchandising and purchasing operations
- Taught junior employees how to meet operational and sales goals with proactive strategies
- Recruited staff and delivered outstanding operational leadership, increasing employee retention
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas
Education
High School Diploma -
Hilton Head Island High School
Hilton Head Island, SC06.1987
Some College (No Degree) - Business
USC-B
Beaufort, SCSkills
- Customer Service
- Retail Operations Management
- Client relationships
- Social media marketing
- Financial Management
- Business Strategy Development
- Management
- Operations management
- Customer relationship management
- Team Building/Leadership
- Retail Space Planning
- Troubleshooting and problem solving
- Staff training and development
- Team leadership
Timeline
Owner
Hammer and Stain DIY Workshop
11.2019 - Current
Owner
Lowcountry Flour Girls
05.2011 - Present
Flagship Store Manager
Bath And Body Works
02.2004 - 06.2006
High School Diploma -
Hilton Head Island High School
Some College (No Degree) - Business
USC-B
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