Kathleen Madden
Fairless Hills,PA
Summary
Resourceful Retail Customer Service Representative known for high productivity and efficient task completion. Specialized skills include conflict resolution, inventory management, and POS systems operation. Thrives using active listening, effective communication, and problem-solving to enhance customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Customer Engagement Leader
PetSmart
Fairless Hills, PA
09.2020 - Current
- Maintains accurate records of animal feeding schedules, medication administration, and other relevant data.
- Interacts with visitors regarding questions about the facility's operations and provides educational talks related to the welfare of the species being cared for.
- Coached, mentored, and trained team members to improve their job performance.
- Resolved customer complaints professionally.
- Handled cash register transactions accurately while providing excellent customer service.
- Conducted regular inventory counts throughout the year to maintain accurate records.
Shift Leader
Dunkin
Philadelphia, PA
07.2018 - 09.2020
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors to maintain a safe and sanitary environment for customers and staff alike.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
Education
High School Diploma -
Tacony Academy Charter High School
Philadelphia, PA06-2019
Skills
- Product Knowledge
- Basic Animal Care
- Decision-Making
- Multitasking
- Organizational Skills
- OSHA Compliance
- Forklift Operation
- Planogram Execution
- Heavy Lifting
- Cash handling experience
Timeline
Customer Engagement Leader
PetSmart
09.2020 - Current
Shift Leader
Dunkin
07.2018 - 09.2020
High School Diploma -
Tacony Academy Charter High School
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