Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordyn Robison

New Hartford

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Customer Engagement Leader

Petsmart
02.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes. Stocking, Plannograms, Aisle changes, Recovering.
  • Maintained professional, organized, and safe environment for employees and pet parents.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and offering solutions.
  • Cross-trained existing employees to maximize team agility and performance.
  • Oversaw live pet inventory management, optimizing stock.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Department Supervisor

Petsmart
09.2021 - 02.2023
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on department-specific policies and procedures.
  • Fostered a positive working environment by promoting open communication channels and recognizing individual achievements.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Handled cash register, returns, and refunds.
  • Wrote out weekly schedules to maintain coverage levels for expected demands.
  • Maintained clean, organized workspaces for optimal functionality and employee safety.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Pet Care Specialist

Petsmart
07.2021 - 09.2021
  • Maintained clean environments for pets in care by regularly sanitizing enclosures and providing fresh bedding.
  • Handled animals safely and remained calm in different situations.
  • Administered medications as prescribed to ensure the wellbeing of pets in care.
  • Taught pet owners how to care for pets, proper nutrition, and habitat requirements.
  • Tracked information about pet health, behavior and food and fluid intake for diagnostic purposes.
  • Collaborated with veterinarians to address any health concerns or emergencies promptly.

Education

Bachelor Of Applied Arts And Science - Biology

SUNY Oswego
Oswego, NY
05.2021

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Adaptability and flexibility
  • Verbal and written communication
  • Money handling
  • Product knowledge
  • Appointment scheduling

Timeline

Customer Engagement Leader

Petsmart
02.2023 - Current

Department Supervisor

Petsmart
09.2021 - 02.2023

Pet Care Specialist

Petsmart
07.2021 - 09.2021

Bachelor Of Applied Arts And Science - Biology

SUNY Oswego

Similar Profiles

CREATE PROFILE
Jordyn Robison