Jadiena Diaz
Colorado Springs,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Engagement Leader
Petsmart
07.2023 - Current
- Established strong relationships with clients, fostering trust and long-term partnerships.
- Established a culture of continuous improvement within the team, encouraging open feedback from both staff and customers alike.
- Successfully resolved escalated complaints/issues – winning back disgruntled customers'' confidence in our company''s offerings.
Associate Lead With Keys
Petsmart
11.2022 - 07.2023
Associate Lead With Keys
Petsmart
03.2020 - 11.2022
- Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
- Implemented successful sales strategies to drive store revenue and exceed monthly targets, including Puppy Guides and Training.
- Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.
Pet Care Specialist Associate
Petsmart
10.2018 - 03.2020
- Educated pet owners on best practices for maintaining optimal health, safety, and happiness for their animals at home.
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces.
- Administered medications as prescribed to ensure the wellbeing of pets under care.
Education
Bachelor of Arts - Commercial And Advertising Art
Universidad De Puerto Rico
Carolina06.2018
Skills
- Customer Service
- Problem-solving abilities
- Problem Resolution
- Customer Relations
- Team Development
- Staff Training
- Complaint resolution
- Retail store support
Languages
Spanish
Native or Bilingual
Timeline
Customer Engagement Leader
Petsmart
07.2023 - Current
Associate Lead With Keys
Petsmart
11.2022 - 07.2023
Associate Lead With Keys
Petsmart
03.2020 - 11.2022
Pet Care Specialist Associate
Petsmart
10.2018 - 03.2020
Bachelor of Arts - Commercial And Advertising Art
Universidad De Puerto Rico