Summary
Overview
Work History
Education
Skills
Timeline
background-images

Laycie Sykes

Murfreesboro,TN

Summary

Customer Engagement Leader at PetSmart with a proven track record in relationship building and active listening. Successfully enhanced NPS through effective coaching and support, while ensuring timely veterinary care for sick animals. Skilled in appointment scheduling and conflict resolution, fostering a positive environment for both pets and associates.

Overview

10
10
years of professional experience

Work History

Customer Engagement Leader

PetSmart
06.2023 - Current
  • Communicate with Riskonnect to ensure sick animals are getting proper care.
  • Making appointments and transporting sick animals to Banfield or exotic vet in the appropriate time frame.
  • Check daily sales and coach associates on improving NPS
  • Created and maintained positive relationship with adoption partners and Banfield hospital
  • Place weekly store supply orders for the core
  • Shoot products to ensure counts are accurate and in stock
  • Place work orders
  • Reset planograms
  • Provided information and assistance each year in open enrollment
  • Formed a strong bond with associates to ensure they have a manager they can comfortably speak or express concerns to
  • Always available to answer any questions to coworkers even when not present at store


Associate Lead

PetSmart
02.2021 - 06.2023
  • Worked well in a team setting, providing support and guidance.
  • Maintained accurate inventory on all live animals
  • Handled petcare supply orders
  • Worked effectively in fast-paced environment.
  • Ensured weekly paperwork and isolation room paperwork was all accurate and filled out
  • Preformed live cycle counts
  • Made sure sick pets were see by vet in timely manner. Transported and scheduled all exotic vet visits.
  • Maintained habitat and commitment standards to all enclosures.


Pet Care Specialist

PetSmart
08.2015 - 02.2021
  • Maintained a safe and clean environment for pets by regularly cleaning habitats
  • Administered medications as prescribed to ensure the wellbeing of pets under care
  • Educated pet parents how to care for pet

i.e. Make sure habitats and husbandry are proper, correct diet for animal

  • Conducted live inventory counts
  • Trained new associates and informed them of the proper animal care standards
  • Accepted Pet Care orders when needed
  • Performed tag resets
  • Reset Pet Care planograms

Education

Associate of Applied Science -

Dyersburg State Community College
05-2015

Skills

  • Associate Training
  • Active listening
  • Relationship building
  • Customer relations
  • Conflict resolution
  • Complaint handling
  • Customer education
  • Appointment scheduling
  • Time management
  • Creative problem solving
  • Product knowledge
  • Medical terminology

Timeline

Customer Engagement Leader

PetSmart
06.2023 - Current

Associate Lead

PetSmart
02.2021 - 06.2023

Pet Care Specialist

PetSmart
08.2015 - 02.2021

Associate of Applied Science -

Dyersburg State Community College
Laycie Sykes