Kathleen Maher
Crowley,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
37
37
years of professional experience
Work History
Manufacturing Support/Sales Representative Manager
Archways And Ceilings Made Easy
Waxahachie, TX
01.2022 - 03.2024
- Provided ongoing support for existing customers by addressing inquiries, resolving issues, and upselling additional products or services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Tutor
Fort Worth ISD
Fort Worth, TX
11.2017 - 06.2022
- Conducted individual tutoring sessions with students to help them improve their academic performance.
Concierge Supervisor
Dallas Cowboys/Innovative Staffing
Arlington, TX
08.2012 - 04.2022
- Managed inventory of supplies necessary for smooth functioning of concierge services.
- Built and maintained productive relationships with employees.
Teacher
Mansfield ISD/McKinney ISD
Mansfield Then McKinney, TX
08.1992 - 06.2011
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Provided individualized instruction to meet the needs of all students.
- Maintained a safe and orderly learning environment for all students.
Sales Rep/Meeting Svcs Rep/ Tariff Rep
American Airlines
Fort Worh, TX
05.1987 - 08.1992
- Provided technical support for customers using the company's products or services.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
Bachelor of Science - Education
Ocean County Col, Radford Univ, Trenton State Coll
Toms River, NJ, Radford. VA, Trenton, NJ05-1980
Skills
- Call Management
- Data Collection
- Data Entry
- Appointment Scheduling
- Account updating
- Report Generation
- Complaint resolution
- Paperwork Processing
- Adaptive team player
- Positive and professional
- Escalation management
- Prioritization
- Customer Relations
- Building rapport
- Customer Service
- Critical Thinking
- Complaint Handling
- Problem-solving abilities
- High-energy attitude
Personal
I have highlighted the last 37 years of my employment but there is more during that time and pre 1987 that I can also relate to you if needed. I am a very social person who works hard and strives to do my best in everything I undertake.
Timeline
Manufacturing Support/Sales Representative Manager
Archways And Ceilings Made Easy
01.2022 - 03.2024
Tutor
Fort Worth ISD
11.2017 - 06.2022
Concierge Supervisor
Dallas Cowboys/Innovative Staffing
08.2012 - 04.2022
Teacher
Mansfield ISD/McKinney ISD
08.1992 - 06.2011
Sales Rep/Meeting Svcs Rep/ Tariff Rep
American Airlines
05.1987 - 08.1992
Bachelor of Science - Education
Ocean County Col, Radford Univ, Trenton State Coll
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