Overview
Work History
Education
Skills
Additional Information
Timeline
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Kathleen Markle

Chicago,IL

Overview

16
16
years of professional experience

Work History

Regional Manager

Just Energy
05.2017 - 03.2020
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.

Administrative Manager

Just Energy
06.2006 - 03.2020
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
  • Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.

Customer Service Representative

Payday Advance America
07.2004 - 06.2006
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

St.Gregory High School
Chicago, IL
05.1993

Skills

  • Order Management
  • Sales and marketing strategies
  • Operational management
  • Performance Management

Additional Information

I love to help people with any issues that they may have . great people person . great customer service . i have a great follow through,

Timeline

Regional Manager

Just Energy
05.2017 - 03.2020

Administrative Manager

Just Energy
06.2006 - 03.2020

Customer Service Representative

Payday Advance America
07.2004 - 06.2006

High School Diploma -

St.Gregory High School

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Kathleen Markle