Kathleen Markle
Chicago,IL
Overview
16
16
years of professional experience
Work History
Regional Manager
Just Energy
05.2017 - 03.2020
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Administrative Manager
Just Energy
06.2006 - 03.2020
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
Customer Service Representative
Payday Advance America
07.2004 - 06.2006
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
St.Gregory High School
Chicago, IL05.1993
Skills
- Order Management
- Sales and marketing strategies
- Operational management
- Performance Management
Additional Information
I love to help people with any issues that they may have . great people person . great customer service . i have a great follow through,
Timeline
Regional Manager
Just Energy
05.2017 - 03.2020
Administrative Manager
Just Energy
06.2006 - 03.2020
Customer Service Representative
Payday Advance America
07.2004 - 06.2006
High School Diploma -
St.Gregory High School