Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kathleen Marshall

Bolivia,NC

Summary

To become a successful Undercover Animal Cruelty Investigator with the Humane Society of the United States. Utilizing my 15-years as an Animal Protective Services professional I am confident my training, background and experiences will allow me to serve an important role towards making a difference in the lives of the animal that need their voices heard .

Overview

9
9
years of professional experience
1
1
Certification

Work History

ANIMAL PROTECTIVE SERVICES

CITY OF SOUTHPORT
Southport, NC
09.2018 - Current
  • Created and monitored service policies, procedures, and standards to ensure compliance with industry regulations
  • Ensured all customer inquiries were promptly addressed while maintaining highest levels of customer satisfaction
  • Resolved escalated customer complaints or disputes in a timely manner while ensuring compliance with relevant laws or regulations
  • Conducted community outreach programs to educate residents about responsible pet ownership practices
  • Developed strategies for controlling feral cat populations through a Community Cat/Trap-Neuter-Return Program
  • Assessed medical conditions of injured or sick animals prior to transport to veterinary clinic
  • Assisted with investigations involving animal cruelty or neglect cases
  • Performed routine patrols to identify any issues related to animal control
  • Provided guidance on proper pet care including spay and neuter services, vaccinations and licensing requirements
  • Coordinated closely with other agencies involved in the protection of endangered species.

VETERINARY ASSISTANT

RIVER ROAD ANIMAL HOSPITAL
Southport, NC
07.2016 - 08.2018
  • Collaborated with veterinary team to perform emergency treatment upon sick and injured animals
  • Provided compassionate care to animals while assisting veterinarians with medical and surgical procedures.

HUMANE OFFICER

MEDINA COUNTY SPCA
Medina, OHIO
07.2015 - 07.2016
  • Attended court hearings related to animal cruelty cases, serving as a witness and testifying when required
  • Provided humane care for animals seized in accordance with local ordinances and state statutes
  • Collaborated with veterinarians and other professionals on cases involving animal neglect or abuse
  • Assisted in the development and implementation of humane education programs within the community.

Education

Certified Animal Control Officer - Animal Welfare

Colorado State University
Code 3 Associates
02-2021

Skills

  • Complex Problem-Solving
  • Self-motivated
  • Resourceful
  • Confident
  • Investigative skills
  • Incident Reporting

Certification

  • Certified Animal Control Officer
  • Certified Animal Cruelty Investigator
  • Certified Disaster Response Overview Program
  • Certified North Carolina Wildlife Control Agent
  • Certified North Carolina Jurisdictional Alligator Handler
  • Certified Pet CPR/First Aid Responder

References

References available upon request

Timeline

ANIMAL PROTECTIVE SERVICES

CITY OF SOUTHPORT
09.2018 - Current

VETERINARY ASSISTANT

RIVER ROAD ANIMAL HOSPITAL
07.2016 - 08.2018

HUMANE OFFICER

MEDINA COUNTY SPCA
07.2015 - 07.2016

Certified Animal Control Officer - Animal Welfare

Colorado State University

Similar Profiles

CREATE PROFILE
Kathleen Marshall