Kathleen Marshall
Melbourne,FL
Summary
Results-driven professional with experience in retail environments, excelling in cash handling, team collaboration, and store maintenance. Committed to streamlining processes and improving customer interactions to drive sales and satisfaction.
Dedicated sales associate with a strong focus on enhancing customer satisfaction through effective communication and problem-solving skills. Proven ability to maintain an organized and visually appealing store environment.
Detail-oriented associate with a solid background in customer service and team collaboration. Known for delivering exceptional service and maintaining store organization, eager to contribute to a dynamic retail team focused on achieving sales goals.
Overview
34
34
years of professional experience
Work History
Sales Floor Associate
Gabe's Department Store
05.2025 - 11.2025
- Assisted customers in locating products and provided detailed information on merchandise.
- Maintained organized sales floor by restocking items and ensuring displays were visually appealing.
- Collaborated with team members to meet sales goals and enhance customer service experience.
- Engaged with customers to address inquiries, resolving issues promptly for improved satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
Cashier
Downtown Produce
08.2022 - 12.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
Assistant Club Manager
Indian River Colony Club
10.1991 - 02.2017
- Assisted in daily club operations, ensuring high levels of member satisfaction and engagement.
- Coordinated staff schedules, optimizing workforce efficiency and resource allocation.
- Developed training programs for new employees, enhancing onboarding processes and team integration.
- Facilitated communication between management and staff, fostering a collaborative work environment.
- Evaluated member feedback to drive continuous improvement in service offerings and facility amenities.
- Built strong relationships with members through active listening, empathy, and personalized attention.
- Managed staff performance by setting expectations, providing feedback, and conducting performance evaluations.
- Implemented safety protocols to maintain a secure environment for both staff and members.
- Maintained high standards of cleanliness throughout the facility by coordinating regular maintenance and cleaning tasks with staff.
- Supported club operations by managing schedules, staff training, and inventory control.
- Planned, organized, and coordinated special events and celebrations.
Education
High School Diploma -
Chartiers Valley
Pittsburgh, PASkills
- Goal oriented
- Customer service
- Store maintenance
- Cash handling
Timeline
Sales Floor Associate
Gabe's Department Store
05.2025 - 11.2025
Cashier
Downtown Produce
08.2022 - 12.2024
Assistant Club Manager
Indian River Colony Club
10.1991 - 02.2017
High School Diploma -
Chartiers Valley