Kathleen Mayfield

Motivated sales professional with a strong focus on customer relationship building and strategic lead generation. Experienced in collaborating with sales teams to create targeted approaches that drive revenue growth. I assist in analyzing client needs and maintaining open communication to ensure satisfaction. Skilled at tracking customer and key decision-maker interactions to achieve sales objectives and fostering long-term partnerships.

Experiential marketing specialist with over 8 years of full-time experience in diverse roles, including Manager, Brand Ambassador, Tradeshow and Production Assistant, and Product Specialist. Demonstrated ability to manage events and teams while providing exceptional customer service and creating impactful brand experiences for both established and emerging brands. Skilled in event logistics, promotional strategies, data analysis, and lead generation leading to enhanced consumer engagement and brand visibility.

As a customer service specialist, I managed inbound calls and resolved concerns for JD Byrider’s Auto department. I have proven ability to maintain high customer satisfaction and retention rates through effective communication and appointment scheduling. Experienced in creating training manuals and organizing detailed Excel reports to streamline operations and improve efficiency.

As a hospitality professional, I managed front desk operations and guest services. I assisted with reservations, check-ins, check-outs, and guest concerns while maintaining a welcoming environment. I became proficient in daily operations and stayed committed to providing exceptional service and fostering positive relationships with guests.

As a professional in community outreach and program coordination, I focused on serving underrepresented communities through a free after-school archery program. I helped develop project plans as assigned by Program Coordinators. I authored articles and engaged in outreach campaigns to promote events and enhance community engagement. I established connections with CPS schools and Chicago Park District liaisons and supported the organization of events and classes, including the launch of the Junior Olympic Archery Program. Experienced in creating effective email marketing campaigns and promotional materials driving participation.