Kathleen Mayo
Benton Harbor
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Bartender
The Stray Dog
05.2023 - Current
- Served drinks to guests and complied with state regulations. Took stock of inventory and cash handling at the end of each night. Used conflict management skills daily.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Wine Tasting Representative
Shady Creek Winery
04.2022 - 01.2024
- Bartender and Sommelier.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Patient Service Representative
Franciscan Alliance
03.2021 - 06.2022
- Kept records of patient interactions and resolved patient complaints.
- Responsible for all scheduling, filing, and tracking of 7+ doctors, nurse logs, and patient flow.
- Responsible for writing the position handbook and training new recruits.
- Used NextGen and Phreesia to schedule appointments.
Education
Bachelor of Arts - English, Concentration in Literature
Purdue University
08.2023
Internship -
Purdue University Northwest
MA - History
Indiana University
05-2027
Skills
- Analytical problem-solving abilities
- Small group management
- Proficient in research methodologies
- Strong multitasking
- Highly reliable
- Clear and effective communication
Languages
English
Native or Bilingual
Arabic
Limited Working
Timeline
Bartender
The Stray Dog
05.2023 - Current
Wine Tasting Representative
Shady Creek Winery
04.2022 - 01.2024
Patient Service Representative
Franciscan Alliance
03.2021 - 06.2022
Bachelor of Arts - English, Concentration in Literature
Purdue University
Internship -
Purdue University Northwest
MA - History
Indiana University
Awards
Phi Alpha Theta - Awarded for Conspicuous attainments and Scholarship in the field of History.
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