KATHLEEN MCMACKIN
Jonesboro,AR
Summary
Personable and adaptable, with customer-focused approach and positive attitude. Knowledge of medical terminology and appointment scheduling, coupled with strong communication and organizational skills. Dedicated to providing seamless patient experiences and improving service quality.
Overview
1
1
year of professional experience
Work History
Patient Service Representative
St. Bernards Healthcare
Jonesboro, AR
05.2025 - 08.2025
- Managed patient check-in process, ensuring accurate documentation and efficient flow.
- Handled appointment scheduling using electronic health record systems, optimizing clinic operations.
- Coordinated communication between patients and medical staff to address inquiries and resolve issues.
- Maintained organized patient records, contributing to compliance with healthcare regulations.
- Supported billing processes by verifying insurance information and processing transactions accurately.
Summer Care Assistant
Ridgefield Christian School
Jonesboro, AR
06.2024 - 07.2024
- Assisted students with daily living activities, ensuring comfort and safety.
- Facilitated communication between students and staff to enhance learning experiences.
- Monitored student behavior, providing positive reinforcement to encourage participation.
Education
Bachelor of Arts - Political Science
Harding University
Searcy, AR05-2029
High School -
Ridgefield Christian School
Jonesboro, AR05-2025
Skills
- Customer service
- Appointment scheduling
- Patient confidentiality
- Customer Service
- Communication
- Problem Solving
- Ability to Multitask
- Adaptability
- Leadership
Timeline
Patient Service Representative
St. Bernards Healthcare
05.2025 - 08.2025
Summer Care Assistant
Ridgefield Christian School
06.2024 - 07.2024
Bachelor of Arts - Political Science
Harding University
High School -
Ridgefield Christian School