Kathleen Messick
Madison,NC
Summary
Results-oriented retail and operations leader with 14 years of experience in agricultural operations. Expertise in freight, receiving, and delivery processes, with a focus on customer satisfaction and inventory performance. Proven track record in leading inventory audits, developing team members, and coordinating multi-location teams. Committed to establishing reliable delivery operations and fostering strong relationships to enhance customer experiences in the Territory Manager Final Mile Delivery role.
Overview
17
17
years of professional experience
Work History
Store Manager
Tractor Supply Company
01.2023 - Current
- Demonstrate a strong record of customer experience performance, achieving two regional Top 5 GURA results as Store Manager.
- Achieved Town Hall Survey results of 100%, 98%, and 96% over the past three years, reflecting strong team engagement and a positive store environment.
- Lead store operations with a focus on customer satisfaction, sales growth, inventory performance, associate development, and execution of company objectives.
- Delivered inventory results at or below target, supporting inventory control, operational accountability, and business performance.
- Delivered accurate inventory results across all district stores through cross-store coordination, attention to detail, and consistent execution.
- Managed the district self-count inventory program, collaborating with store managers and associates during inventory counts across all 15 stores.
- Reduced team turnover and developed leadership talent by promoting internal candidates and preparing associates for advancement into neighboring stores.
- Trained, coached, and developed associates to enhance operational knowledge and create a sustainable leadership pipeline.
- Maintain comprehensive working knowledge of Tractor Supply's freight and delivery processes, including distribution center deliveries, store transfers, carrier receiving, and customer delivery order creation.
Farm Manager
Registered Cattle Operation
01.2010 - Current
- Managed logistics and operations for registered cattle operation, ensuring efficient resource management and safe equipment use.
- Coordinated multiple operational priorities while maintaining responsibility for livestock, equipment, transportation, and day-to-day farm needs.
- Transported livestock, hay, and agricultural equipment, gaining practical experience with large loads, load securement, hauling safety, and the risks associated with transporting heavy loads and live animals.
- Coordinated operational priorities, overseeing livestock, equipment, transportation, and daily farm functions to ensure seamless operations.
- Developed logistics, transportation planning, and problem-solving skills, enhancing risk awareness applicable to delivery operations and carrier coordination.
Team Member / Assistant Manager
Tractor Supply Company
10.2019 - 01.2023
- Progressed from Team Member to Assistant Manager, building hands-on knowledge of store operations, freight processes, inventory controls, customer service, and associate leadership.
- Facilitated daily store execution, trained associates, ensured inventory accuracy, and improved customer service to assist management in achieving store objectives.
- Established operational foundation through hands-on experience in receiving, freight handling, and prioritizing competing store demands.
- Collaborated with Inventory Control Specialist to enhance role proficiency and maintain operational consistency in inventory processes.
Education
Associate of Science - Chemistry
Rockingham Community College
Wentworth, NCAssociate of Arts - Business Administration
Rockingham Community College
Wentworth, NCSkills
Customer Experience and Service Excellence
Tractor Supply Operational Process Knowledge
Problem Solving and operational execution
District Wide Inventory Audit Leadership
Cross Functional Collaboration
Team Building and Leadership Development
Associate training and retention
Safety Awareness in load securement and hauling
Attention to Detail
Winning Attitude
Effective communication
Budgeting and cost control
Recruiting and hiring
Multitasking and organization
LEADERSHIP HIGHLIGHTS
- Customer Experience: Achieved two regional Top 5 GURA results as Store Manager.
- Team Engagement: Earned Town Hall Survey scores of 100%, 98%, and 96% over three years.
- Inventory Execution: Delivered inventory results at or below target and helped achieve accurate inventory results across all 15 district stores through audit leadership.
- Talent Development: Reduced turnover, promoted internal leaders, and developed associates who advanced into positions at neighboring stores.
- Logistics Knowledge: Hands-on familiarity with Tractor Supply freight processes, distribution center deliveries, store transfers, XPO, FedEx, UPS, Roadie, and inventory control processes.
- Transportation Safety: Fourteen years of agricultural operations experience involving the hauling of livestock, hay, and equipment.
Timeline
Store Manager
Tractor Supply Company
01.2023 - Current
Team Member / Assistant Manager
Tractor Supply Company
10.2019 - 01.2023
Farm Manager
Registered Cattle Operation
01.2010 - Current
Associate of Science - Chemistry
Rockingham Community College
Associate of Arts - Business Administration
Rockingham Community College