Kathleen Morgan

Managed day-to-day business operations.

Consulted with customers to assess needs and propose optimal solutions.

Evaluated suppliers to maintain cost controls and improve operations.

Front End Operator - Handled customer exchanges, returns and complaints. Served as a cashier resource while on floor duty by assisting with transactions, resolving discrepancies and troubleshooting cash register and tender issues, signed customers up for credit cards, answered telephones.

Provided customers with operating the self checkout register, scanner and bag merchandise. Greeted customers in a friendly manner with a smile throughout the entire interaction. Processed and handled monetary transactions including cash, check, gift card, credit /debit cards, etc. explained the advantages of the credit card program and encourage customers to apply.

Operated the cash register, scanner and bagged merchandise, greeted customers. and maintained clean and tidy checkout area.

Handled customer returns and exchanges, answered phones. Resolved customer complaints and answered phones.

Worked the Money Center sending and receiving money, supply money orders and cashing checks for customer.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Delivered pharmacy packages to nursing homes, group homes and hospitals. Verified accuracy of all deliveries against order forms.

Prepared delivery runs for different areas of Minnesota. Filled out load paperwork.

Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Operated vehicles safely with no traffic violations.

Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Verified accuracy of all deliveries against order forms.

Followed corporate procedures to maintain company and customer data confidentiality.