Kathleen Muzzey
McDonald,KS
Summary
Results-oriented manager skilled in overseeing cash operations and enhancing service standards. Proven ability to resolve customer issues and enforce compliance, ensuring a collaborative and efficient work environment.
Overview
41
41
years of professional experience
Work History
Manager
RXVIP Pharmacy
McDonald, PA
04.2012 - 01.2026
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Increased sales revenue through strategic product placement and enticing visual merchandising displays.
Cash Office Manager
Giant Eagle Markets Co.
Pittsburgh, PA
07.1985 - 06.2006
- Oversaw cash handling procedures, ensuring compliance with company policies and regulatory requirements.
- Managed daily cash office operations, optimizing workflows for efficiency and accuracy.
- Trained and mentored staff on cash management best practices and system usage.
- Implemented process improvements that enhanced transaction accuracy and reduced discrepancies.
- Coordinated audits of cash drawers, identifying areas for improvement in cash reconciliation processes.
- Developed training materials to streamline onboarding of new team members in cash office functions.
- Collaborated with store management to address financial discrepancies and implement corrective actions.
- Consistently met or exceeded performance goals set by management, demonstrating dedication and commitment to delivering results of the highest caliber.
- Increased overall operational efficiency within the cash office by evaluating current practices, identifying areas for improvement, and implementing changes where needed.
- Managed the preparation of daily bank deposits while maintaining accurate records of all transactions for auditing purposes.
- Provided exceptional customer service by addressing and resolving any escalated issues involving monetary transactions quickly and professionally.
- Facilitated clear communication between the cash office and other departments to foster a collaborative work environment.
- Implemented effective loss prevention strategies by closely monitoring transactions, identifying suspicious activities, and taking appropriate action when necessary.
- Oversaw the ordering process for necessary supplies to maintain adequate stock levels within the cash office department at all times.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Associate of Science - Liberal Arts
Community College of Allegheny County
Pittsburgh, PAHigh School Diploma -
West Allegheny High School
Imperial, PASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Cross-functional teamwork
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Schedule preparation
- Conflict resolution
Timeline
Manager
RXVIP Pharmacy
04.2012 - 01.2026
Cash Office Manager
Giant Eagle Markets Co.
07.1985 - 06.2006
Associate of Science - Liberal Arts
Community College of Allegheny County
High School Diploma -
West Allegheny High School