Kathleen Nazario
Clovis,CA
Summary
Driven by a commitment to excellence, I leveraged efficient cleaning techniques and teamwork at Sodexo Services to significantly enhance cleanliness ratings. My adeptness in guest relations and proactive problem-solving fostered positive environments, achieving high customer satisfaction. Skilled in both meticulous housekeeping and fostering collaborative workspaces, I consistently exceeded performance standards. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Reliable Job Title dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.
Overview
15
15
years of professional experience
Work History
Housekeeping Cleaner
Sodexo Services
06.2017 - 01.2021
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
Assistant Manager
Health Services Group
07.2017 - 06.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Manager
ISSI
08.2015 - 03.2017
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Housekeeper
Sodexo Healthcare
02.2006 - 03.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Operated electronic backpack vacuums and floor sweepers.
Education
GED - Nursing
Moreno Valley High School
Moreno Valley, CA05.1990
Skills
- Bathroom cleaning
- Kitchen Cleaning
- Waste disposal
- Proper chemical usage
- Dusting Techniques
- Window Cleaning
- Efficient Cleaning Techniques
- Carpet cleaning
- Guest Relations
- Housekeeping
- Mopping and sweeping
- Vacuuming and sweeping
- Teamwork
Timeline
Assistant Manager
Health Services Group
07.2017 - 06.2018
Housekeeping Cleaner
Sodexo Services
06.2017 - 01.2021
Manager
ISSI
08.2015 - 03.2017
Housekeeper
Sodexo Healthcare
02.2006 - 03.2015
GED - Nursing
Moreno Valley High School
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