Paola Medina
San Antonio,TX
Summary
Dedicated professional with expertise in Customer Service and Conflict Resolution. Proven ability to enhance customer satisfaction through strong communication and problem-solving skills. Adaptable team player focused on achieving organizational goals through reliable and proactive service delivery.
Overview
29
29
years of professional experience
Work History
Cashier
Sodexo Services
05.2024 - 09.2025
- Processed cash and digital payments efficiently using POS systems.
- Delivered friendly service while assisting customers with inquiries and returns.
- Ensured a clean checkout area to enhance the shopping experience.
- Balanced cash drawer accurately at shift start and end.
- Trained new employees on customer service and operational best practices.
- Restocked merchandise and monitored inventory levels for optimal stock availability.
Medical Records Associate
Goodwill
03.2023 - 05.2024
- Manage the accurate processing, filing, and maintenance of patient medical records in accordance with HIPAA, organizational protocols, and federal/state regulations.
- Retrieved, reviewed, and distributed medical charts to clinicians and authorized departments, ensuring timely availability for patient care.
- Maintain and update Electronic Health Records (EHR) using systems such as Epic, Cerner, Meditech, or Athena; scan, index, and upload documents with precise naming and categorization.
- Conduct routine chart audits and quality checks to ensure complete, accurate, and compliant documentation across patient files.
- Safeguarded all confidential health information by maintaining strict privacy and security protocols.
Space Program Analyst / Intelligence Analyst
USAF
01.2010 - 01.2017
- Conducted research and analysis on national-level targets and produced intelligence reports for DoD, MAJCOM, and Intelligence Community stakeholders.
- Authored 14 space-centric analytic reports identifying capability gaps and providing strategic insight to 200+ IC customers.
- Managed 17 priority targets and produced 10,000+ intelligence results supporting AF and Joint space situational awareness.
- Integrated 80+ intelligence reports into analytic databases; fused multi-source data into target-centric intelligence products.
- Rewrote analytic SOPs, reducing qualification timelines and increasing mission readiness by 28%.
- Utilized a $5M intelligence collection system in support of sensitive AF and Joint Information Operations requirements.
National Cryptologic School Program Manager
USAF
01.2006 - 01.2010
- Coordinated training requirements with NSA/CSS Texas and NSA Washington, supporting mission-critical intelligence training.
- Managed AEF reporting for 450+ billets and ensured accurate alignment of intelligence roles to deployable UTCs.
- Oversaw 80+ deployment taskings; ensured intelligence personnel met all training and certification requirements.
- Tracked $550K training budget and led 20+ on-site courses, training 464 intelligence professionals and saving over $250K.
- Developed 3C3 7-Level Training Plan to ensure analysts met upgrade training standards.
Evaluations & Standards Manager
USAF
01.2005 - 01.2006
- Delivered mission-tailored intelligence supporting space control operations and operational planning.
- Executed standardization and evaluation for 39 personnel; ensured compliance with intelligence standards.
- Validated 200+ intelligence links supporting Global OPLAN updates for GWOT operations.
- Performed QA on 5,000+ technical files; corrected 600+ errors ensuring accuracy for national-level customers.
- Provided intelligence support for nine space launches and AF Space Command taskings.
Computer Threat Analyst / Target Analyst
USAF
01.2001 - 01.2005
- Enhanced cyber threat detection by delivering comprehensive intelligence to AFCERT.
- Enabled early adversary activity detection through 482+ threat identification reports.
- Identified vulnerabilities in adversary C2 nodes, revealing critical targeting opportunities.
- Supported national decisions with detailed C4I briefings and strategic analysis.
- Coordinated 450+ Information Operations sorties to support over 3,000 mission payloads.
Morse Systems Analyst
USAF
01.1997 - 01.2001
- Collected, analyzed, and reported electromagnetic emissions in support of SIGINT requirements.
- Certified in five operational roles; served as Senior Morse Supervisor and Mission Supervisor.
- Provided reporting on adversary mobilization indicators aiding operational decisions.
Education
Bachelor of Arts - Management Information Systems
Park University
Kansas City, KS05-2023
Associate of Applied Science - Communication Application Technology
USAF
USAFSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Report writing
- Research and analysis
- Verbal, interpersonal, and written communication
- Team player
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Sodexo Services
05.2024 - 09.2025
Medical Records Associate
Goodwill
03.2023 - 05.2024
Space Program Analyst / Intelligence Analyst
USAF
01.2010 - 01.2017
National Cryptologic School Program Manager
USAF
01.2006 - 01.2010
Evaluations & Standards Manager
USAF
01.2005 - 01.2006
Computer Threat Analyst / Target Analyst
USAF
01.2001 - 01.2005
Morse Systems Analyst
USAF
01.1997 - 01.2001
Bachelor of Arts - Management Information Systems
Park University
Associate of Applied Science - Communication Application Technology
USAF