Kathleen Ng
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Preschool Teacher at Kidstop Children's Center
Laura Castle
07.2022 - 03.2023
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Organized and supervised large and small group activities.
- Established positive relationships with students and families.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Assisted and supervised 15 children through entire school day.
Personal Care Assistant at Cedarbrook Village
Suzanne Abbott
06.2021 - 02.2022
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Remained alert to problems or health issues of clients and competently responded.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Conferred with supervisor to discuss patient condition and medical care.
Poll Worker at Western New England University
Tim Vercellotti
04.2019 - 05.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
Assistant at Western New England University
Jennifer Brazenall
01.2018 - 05.2021
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Developed and maintained filing systems to facilitate easy access to information.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Deli Associate at Big Y Supermarket
Tim Berman
05.2019 - 05.2020
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Prepared and submitted weekly deli sales reports to highlight popular and fast-selling items and identify buying patterns.
Restaurant Busser at Debby Wong Restaurant
Loi Chu
12.2017 - 12.2018
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.
Education
Bachelor of Science - Health Studies
Western New England University
Springfield, MA06.2021
Skills
- Communication and Interpersonal Skills
- Microsoft Office
- HIPAA Expertise
- Time Management
Certification
- BLS certified, american heart association - 2022
Languages
Chinese (Cantonese)
Native or Bilingual
Timeline
Preschool Teacher at Kidstop Children's Center
Laura Castle
07.2022 - 03.2023
Personal Care Assistant at Cedarbrook Village
Suzanne Abbott
06.2021 - 02.2022
Deli Associate at Big Y Supermarket
Tim Berman
05.2019 - 05.2020
Poll Worker at Western New England University
Tim Vercellotti
04.2019 - 05.2021
Assistant at Western New England University
Jennifer Brazenall
01.2018 - 05.2021
Restaurant Busser at Debby Wong Restaurant
Loi Chu
12.2017 - 12.2018
Bachelor of Science - Health Studies
Western New England University
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