Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Niziolek

Broadview Heights,Ohio

Summary

Dynamic professional with a proven track record in operations management and exceptional customer service at Love-n-care House. Skilled in staff training and development, I successfully enhanced patient experiences at Lakewest University Hospital , fostering a culture of empathy and improving satisfaction through effective communication and streamlined processes.

Overview

2026
2026
years of professional experience

Work History

Owner/operator

Love-n-care House
Brecksville, Ohio
10/1/10 - 08.2020
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Patient Experience Coordinator

University Hospital Lakewest
Willoughby, Ohio
10.2023 - Current
  • Enhanced staff awareness of patient needs through targeted training programs and workshops.
  • Maintained confidentiality while managing sensitive information about patients'' medical history, treatment plans, and personal circumstances.
  • Assisted with designing interventions that addressed identified barriers to positive patient experiences.
  • Coordinated special events or activities for patients aimed at enhancing their overall hospital stay experience.
  • Fostered a culture of empathy among staff members by sharing best practices from successful interactions with patients.
  • Played an active role in creating an environment where open dialogue between healthcare professionals and patients was encouraged.
  • Improved patient satisfaction by addressing concerns promptly and efficiently.
  • Collaborated with interdisciplinary teams to identify areas for improvement in the patient experience process.
  • Provided personalized assistance to patients during admission, discharge, and follow-up processes for a seamless transition between care settings.
  • Ensured timely updates on patient status or condition changes were communicated effectively among all relevant parties involved in the care process.

Server/bartender

Olive Garden Restaurant
Parma, OH
01.2020 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Bachelor In Science - Nursing

Tri-c Community College
Parma Ohio

Emergency Medicine Technician -

Cuyohoga Valley Career Center
Brecksville, OH
08.2017

High School Diploma -

Holy Name High School
Parma, MI
08.2000

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Staff training and development
  • Staffing
  • Operations oversight
  • Payroll processing
  • Marketing expertise

Timeline

Patient Experience Coordinator

University Hospital Lakewest
10.2023 - Current

Server/bartender

Olive Garden Restaurant
01.2020 - Current

Owner/operator

Love-n-care House
10/1/10 - 08.2020

Bachelor In Science - Nursing

Tri-c Community College

Emergency Medicine Technician -

Cuyohoga Valley Career Center

High School Diploma -

Holy Name High School

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Kathleen Niziolek