Kathleen P. Gehebe
Edison
Overview
12
12
years of professional experience
Work History
Customer Service Specialist
Cosi Restaurants
05.2022 - 09.2024
- Create memorable guest experience for all COSI locations through exceptional customer service
- Process inbound catering orders through phone conversations, live chat, online orders and email correspondence
- Enter orders quickly with precision, accuracy and knowledgeable recommendations
- Assist guests with any questions and remediate any concerns or issues
- Communicating with store managers and team members at all COSI locations on catering order specifications
- Excellent listening and communication skills, relationship and rapport building with guests
- Extremely detail oriented on achieving individual and team goals
Design Assistant
K. Hovnanian Homes
08.2018 - 12.2021
- Meet and greet home buyers to the gallery
- Set up tour appointments for buyers
- Create community specific options reports with detailed description and pricing utilizing sales 1440 software
- Provide community specific 1 hour tour of design gallery, offer detailed explanations of standards and trade up options for each community and model
- Assist home buyers with questions
Sales Associate
Lamberts Path
04.2014 - 05.2018
- Host Weekend Open Houses
- Meet and Greet Prospective Clients
- Scheduling Touring of Model Homes; Write Ads for Zillow, Manage Website & Social Media Accounts
- Prepare Binders, Contracts and Leases; Answer Phone, Email & Website Inquiries
- Take Lease Applications; Conduct Employment, Credit and Landlord Verification
- Assist with Client Selections for New Home Buyers
Real Estate Assistant
Salmon Real Estate
11.2012 - 01.2016
- Upload new listings to Staten Island Multiple Listing Service
- Write ads for Zillow & Local Publications, Manage Company Website
- Prepare Commission Invoices
- Schedule Listing Appointments and Showings
- Answer Phone, Email & Website Inquiries
- Coordinate Open Houses
- Onboarding of New Agents, Maintain Agent Personnel Files
Education
Kingsborough Community College
Brooklyn, NYSkills
- Customer Service
- Inbound Sales
- Effective Organizational Skills
- Meticulous Attention To Detail
- Problem Solving
- VoIP Communication Skills
- Retail Sales
- Type 70-75 wpm
- MS Office Suite
- Gmail
- Google Docs
- Mac
- Slack
- Zendesk
- Ring Central
- Monkey Media
Timeline
Customer Service Specialist
Cosi Restaurants
05.2022 - 09.2024
Design Assistant
K. Hovnanian Homes
08.2018 - 12.2021
Sales Associate
Lamberts Path
04.2014 - 05.2018
Real Estate Assistant
Salmon Real Estate
11.2012 - 01.2016
Kingsborough Community College