Overview
Work History
Education
Skills
Timeline
Generic

Kathleen P. Gehebe

Edison

Overview

12
12
years of professional experience

Work History

Customer Service Specialist

Cosi Restaurants
05.2022 - 09.2024
  • Create memorable guest experience for all COSI locations through exceptional customer service
  • Process inbound catering orders through phone conversations, live chat, online orders and email correspondence
  • Enter orders quickly with precision, accuracy and knowledgeable recommendations
  • Assist guests with any questions and remediate any concerns or issues
  • Communicating with store managers and team members at all COSI locations on catering order specifications
  • Excellent listening and communication skills, relationship and rapport building with guests
  • Extremely detail oriented on achieving individual and team goals

Design Assistant

K. Hovnanian Homes
08.2018 - 12.2021
  • Meet and greet home buyers to the gallery
  • Set up tour appointments for buyers
  • Create community specific options reports with detailed description and pricing utilizing sales 1440 software
  • Provide community specific 1 hour tour of design gallery, offer detailed explanations of standards and trade up options for each community and model
  • Assist home buyers with questions

Sales Associate

Lamberts Path
04.2014 - 05.2018
  • Host Weekend Open Houses
  • Meet and Greet Prospective Clients
  • Scheduling Touring of Model Homes; Write Ads for Zillow, Manage Website & Social Media Accounts
  • Prepare Binders, Contracts and Leases; Answer Phone, Email & Website Inquiries
  • Take Lease Applications; Conduct Employment, Credit and Landlord Verification
  • Assist with Client Selections for New Home Buyers

Real Estate Assistant

Salmon Real Estate
11.2012 - 01.2016
  • Upload new listings to Staten Island Multiple Listing Service
  • Write ads for Zillow & Local Publications, Manage Company Website
  • Prepare Commission Invoices
  • Schedule Listing Appointments and Showings
  • Answer Phone, Email & Website Inquiries
  • Coordinate Open Houses
  • Onboarding of New Agents, Maintain Agent Personnel Files

Education

Kingsborough Community College
Brooklyn, NY

Skills

  • Customer Service
  • Inbound Sales
  • Effective Organizational Skills
  • Meticulous Attention To Detail
  • Problem Solving
  • VoIP Communication Skills
  • Retail Sales
  • Type 70-75 wpm
  • MS Office Suite
  • Gmail
  • Google Docs
  • Mac
  • Slack
  • Zendesk
  • Ring Central
  • Monkey Media

Timeline

Customer Service Specialist

Cosi Restaurants
05.2022 - 09.2024

Design Assistant

K. Hovnanian Homes
08.2018 - 12.2021

Sales Associate

Lamberts Path
04.2014 - 05.2018

Real Estate Assistant

Salmon Real Estate
11.2012 - 01.2016

Kingsborough Community College

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Kathleen P. Gehebe