Kathleen Phan
Birmingham,AL
Summary
Accomplished Medical Assistant/Receptionist at Northeast Family Practice, skilled in laboratory techniques and patient care. Excelled in team collaboration and effective communication, enhancing office efficiency. Proven ability to adapt and solve problems, delivering exceptional customer service. Seeking to leverage expertise in a dynamic healthcare environment.
Overview
2
2
years of professional experience
Work History
Medical Assistant/Receptionist
Northeast Family Practice
Duluth, GA
05.2024 - 08.2025
- Assisted healthcare providers with patient examinations and procedures.
- Informed patients about insurance processes and verified coverage details.
- Collaborated with team members to improve office workflows and efficiency.
- Managed patient scheduling and coordinated appointments effectively.
Server Assistant
Marlow's Tavern
03.2023 - 01.2024
- Greeted customers warmly to provide exceptional customer service.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
Education
High School Diploma -
Paul Duke STEM
Peachtree Corners, GA05-2024
Bachelor of Science - Cancer Biology
University of Alabama At Birmingham
Birmingham, AL05-2028
Skills
- Laboratory techniques
- Patient care
- Team collaboration
- Effective communication
- Medical terminology
- Customer service
- Problem solving
Affiliations
- Managing fundraising events and budget for UAB Vietnamese Student Association by organizing food sales, securing sponsorships, and tracking expenses to support cultural events and conferences.
- Working with elementary school girls by assisting with projects, specifically science work through the Girls Inc. Organization. Supporting engaging, fun, and smooth-running events by helping with organization and planning with children and other members
- Volunteering at a Vietnamese Church in Duluth, GA with other members. Boosted fundraising efforts, securing valuable donations through campaigns and fostered sense of community
Timeline
Medical Assistant/Receptionist
Northeast Family Practice
05.2024 - 08.2025
Server Assistant
Marlow's Tavern
03.2023 - 01.2024
High School Diploma -
Paul Duke STEM
Bachelor of Science - Cancer Biology
University of Alabama At Birmingham
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