Kathleen Possemato

• Managed patient inquiries and appointment scheduling using electronic health record systems.
• Provided exceptional customer service to enhance patient satisfaction and retention.
• Coordinated communication between medical staff and patients to ensure accurate information delivery.
• Assisted in resolving billing issues, improving overall patient experience and trust in services.
• Streamlined check-in processes, reducing wait times for patients during peak hours.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Managed patient registration process, confirming data accuracy and completeness.
• Used EMR an Epic to schedule appointments
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Handled customer service inquiries in person, via telephone and through email.
• Assisted patients in filling out check-in and payment paperwork.
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
• Entered patient demographic and insurance data into electronic medical record system.
• Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
• Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
• Took copayments and compiled daily financial records.
• Balanced deposits and credit card payments each day.
• Built and maintained positive working relationships with patients and staff.
• Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
• Streamlined appointment scheduling for increased patient convenience and reduced wait times.
• Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
• Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
• Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Answered incoming calls, scheduled appointments and filed medical records.
• Provided excellent customer service to patients and medical staff.
• Verified patient insurance eligibility and entered patient information into system.
• Greeted and assisted patients with check-in procedures.
• Followed document protocols to safeguard confidentiality of patient records.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Facilitated communication between patients and various departments and staff.

• Developed and maintained filing systems, improving document retrieval efficiency.

Order new vehicles for a time

Did all of the bank contracts and DMV paperwork for the sale of every car.

Kept the Vehicle inventory book up to date

Stocked in all new and sued vehicles

Handled all Dealer Vehicle swaps-when a dealer needed a car from our inventory. I took all information and spoke with the GM to agree to swap of vehicles.

Handled Courtesy Deliveries

Did all vehicle registrations on site via NY State DMV computer