Kathleen Pratt-Francis
Hampstead,NC
Summary
Enthusiastic and positive Medical Office Assistant with 25 years of demonstrated excellence in patient focused care. Maintains superb organization while remaining committed to details and accuracy. Performs extremely well under pressure and in stressful situations. Motivated to learn, grow and excel.
Overview
24
24
years of professional experience
Work History
BIlling/Front Desk Assistant
Dr Daniel Mottola
Wilmington, NC
02.2018 - Current
- Greet patients and completed patient registration; patient check in/check out process
- Verify insurance
- Post insurance and patient payments to patient accounts
- Correct and refile denied claims
- Patient statements
- Answer telephones and schedule appointments
- Liason between Doctor and patient
Patient Access Specialist
Novant Health
Wilmington, NC
07.2025 - 08.2025
- Streamlined patient registration processes to enhance efficiency and reduce wait times.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Cafeteria Worker
Aramark Inc, Pender County Schools
Hampstead, NC
08.2016 - 05.2017
- Prepared and served nutritious meals in compliance with dietary guidelines.
- Maintained cleanliness and organization of kitchen and dining areas.
- Operated commercial kitchen equipment safely and efficiently.
- Monitored food quality and presentation to meet school nutrition standards.
- Prepared ingredients and recipe components ahead of time.
Billing/Acting Office Manager
Topsai Family Medicine And Urgent Care
Hampstead, NC
11.2001 - 08.2015
- Patient Registration; Check in/check out
- Verified insurance and collected copays
- Insurance Billing and posting payments to accounts
- Denied claim reconciliation and refiling
- Staff training on new policies and computer software
- Answered telephones and scheduling appointments
- Implemented HIPPA policy and training
- Patient Services Rep
Education
Medical Office Management
Jamestown Business College
Jamestown, NY06.1990
High School Diploma -
Panama High School
Panama, NYSkills
- Excellent Time Management
- Expanded level of Medical terminology
- Reliable and Punctual
- Strong Communicator
- Prioritize Responsibilities
- Accountable for Job Performance
- Patient Flow Coordinator
- Team Motivator
Timeline
Patient Access Specialist
Novant Health
07.2025 - 08.2025
BIlling/Front Desk Assistant
Dr Daniel Mottola
02.2018 - Current
Cafeteria Worker
Aramark Inc, Pender County Schools
08.2016 - 05.2017
Billing/Acting Office Manager
Topsai Family Medicine And Urgent Care
11.2001 - 08.2015
Medical Office Management
Jamestown Business College
High School Diploma -
Panama High School