Kathleen Price
Pleasant Grove,UT
Summary
Customer service professional with diverse experience as a Direct Support Professional, Flight Attendant, and Bank Teller. Known for improving operations, ensuring customer satisfaction, and fostering teamwork across various roles. Strong skills in customer service, relationship building, and problem-solving, driving positive outcomes in dynamic environments.
Overview
24
24
years of professional experience
Work History
Direct Support Professional
Utah State Developmental Center
01.2024 - 07.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Safely operated and maintained equipment used to facilitate resident care.
- Monitored health crisis and promptly reported them to nursing staff.
Customer Access Provider Team 1
Walmart
03.2022 - 01.2024
- Maintained a clean and organized backroom environment to facilitate efficient operations and safety standards adherence.
- Streamlined stocking processes through effective communication and collaboration with fellow associates.
- Assisted customers with locating products, providing exceptional service and increasing repeat visits.
- Reduced out-of-stock incidents by promptly addressing discrepancies between physical inventory and system records.
- Improved store organization for easier product location and customer satisfaction.
- Contributed to positive store atmosphere through friendly interactions with colleagues, fostering strong teamwork dynamics.
- Utilized handheld devices efficiently for inventory tracking, ensuring data accuracy for restocking purposes.
- Ensured accurate inventory counts through diligent attention to detail during stock audits.
- Resolved customer issues professionally, demonstrating empathy while upholding company guidelines.
Flight Attendant
SkyWest Airlines
10.2000 - 01.2021
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
- Relayed updates and information to passengers after confirming key details with pilot.
- Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
- Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
- Assisted Spanish-speaking travelers with directions and documents.
- Received 72 written commendations from customers and colleagues.
Bank Teller
Bank One Of Arizona
01.2001 - 07.2001
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Removed mutilated currency from circulation.
Education
Bachelor of Arts - Spanish
Brigham Young University
Provo, UT08.1999
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Detail Oriented
- Special Needs Assistance
- Relationship Building
- Interpersonal Skills
- Verbal and written communication
- Multilingual Skills
Timeline
Direct Support Professional
Utah State Developmental Center
01.2024 - 07.2024
Customer Access Provider Team 1
Walmart
03.2022 - 01.2024
Bank Teller
Bank One Of Arizona
01.2001 - 07.2001
Flight Attendant
SkyWest Airlines
10.2000 - 01.2021
Bachelor of Arts - Spanish
Brigham Young University
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