Kathleen Primero
Los Angeles,USA
Summary
Outgoing Luxury Manager experienced in delivering exceptional customer service and exceeding sales goals. Achieved significant revenue growth by developing high-performing teams and streamlining operations in luxury retail environments. Focused on enhancing customer satisfaction and driving results through effective leadership and training initiatives.
Overview
4
4
years of post-secondary education
25
25
years of professional experience
Work History
Outlet Store Leader
RH
Long Beach, CA
02.2025 - Current
- Managed daily store operations and ensured team alignment with company standards.
- Trained and developed staff to enhance customer service and product knowledge.
- Oversaw inventory management processes to optimize stock levels and reduce losses.
Assistant Store Leader
RH Outlet
Culver City
06.2020 - 01.2025
- Focused on operational efficiency within the team., currently managing receiving team.
- Ensure an accurate and organized store inventory at all times – oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director.
- Managed inventory and completed yearly inventories, contributing to decreased store shrink.
- Maximized store organization and enhanced team understanding of shrink through effective training.
- Ensured accuracy and met company expectations in high-volume store (11M).
- Oversaw store cycle counts and scheduled inventories to maintain an accurate inventory.
Store Manager
Fendi
Cabazon
04.2014 - 08.2019
- Facilitated opening of new boutique at Desert Hills Premium Outlets and managed closure of Aspen location, ensuring smooth transitions.
- Recruited, trained, and developed a strong and cooperative team through intensive training and consistent meetings.
- Developed long-term retention strategies for sales associates, fostering internal promotions and career growth within the company.
- Since opening in April of 2014, developed team and business to double revenue. EOY 2014 : 3.1M vs. EOY 2018: 6.65M.
- Opened the business in April 2014 and developed the team to double revenue by the end of 2018.
- Ensure the coaching and sales goals assigned to each associate are fair and unbiased, while adhering to company policy.
- Directed and implemented policies and objectives to ensure operational continuity and maximize returns on investments.
- Direct, plan, or implement policies, objectives, to ensure continuing operations, to maximize returns on investments, and to increase productivity.
- Directly monitor cash management and follow audit policies for accounting.
- Oversaw bi-yearly inventory process for the store. bi-yearly inventory of store, since 2014 has produced top inventory results averaging 0.0% -.05%.
- Lead by example, be active on the sales floor to indirectly mentor the team to effectively develop long term relationships with clients and how to provide exceptional client service.
- Close and constant interaction with visual merchandising, CRM team, retail coaching, human resources to ensure best opportunities to capture optimal sales.
- Review store P&L, process payroll and submit expenses and invoices according to schedule.
Assistant Store Manager/ VM Ambassador
Fendi
Costa Mesa, CA
06.2008 - 04.2014
- Oversaw store activities for six months to ensure smooth operations.
- Direct and supervise sales associates engaged in sales, inventory-taking reconciling cash receipts, or in performing services for customers.
- Instructed and supported staff in effectively managing challenging sales scenarios to improve customer satisfaction.
- Assign associates to specific duties to maximize business.
- Enforce safety, health, and security rules.
- Plan and prepare work schedules and process payroll.
- Communicated with VM in corporate to optimize merchandise placement for increased visibility and sales potential.
Women’s Selling Supervisor
BARNEYS NEW YORK
Carlsbad, CA
04.2001 - 06.2008
- Moved from stockist and repeatedly promoted from Men’s sales associate to Women’s Selling Supervisor of shoes, rtw, handbags, and accessories.
- Resolved employee issues diplomatically, assessing corrective actions that motivated team members to enhance performance and reduce turnover.
- Oversee the training and development of the sales team daily, ensuring that quality customer service is provided to all customers.
- Built long-lasting relationships with clients through personalized service and attention.
- Maintained professionalism under pressure while communicating effectively with clients and team members.
- Create weekly reports on the status of team sales, and ensure they are meeting expectations for KPIs, UPT, and Cross-selling.
- Oversaw daily training and development of sales team, ensuring high-quality customer service for all customers.
- Producing long lasting relationships with them.
Education
Bachelor of Arts - Biology
California State University, Fullerton
Fullerton, CA 08.1990 - 06.1994
Skills
- Store operations management
- Inventory management
- Retail Sales Strategies
- Strategic Planning
- Problem solving
- Troubleshooting
- Time Management
- Customer service
- Service Orientation
- Active listening
Timeline
Outlet Store Leader
RH
02.2025 - Current
Assistant Store Leader
RH Outlet
06.2020 - 01.2025
Store Manager
Fendi
04.2014 - 08.2019
Assistant Store Manager/ VM Ambassador
Fendi
06.2008 - 04.2014
Women’s Selling Supervisor
BARNEYS NEW YORK
04.2001 - 06.2008
Bachelor of Arts - Biology
California State University, Fullerton
08.1990 - 06.1994