Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathleen Reese

Tacoma

Summary

Highly dependable individual with exceptional people skills. Experienced with front desk management, emphasizing customer service excellence and team leadership. Utilizes effective communication and organizational skills to ensure seamless operations. Track record of resolving guest issues promptly and maintaining welcoming atmosphere.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front Desk Supervisor

Hollander Hospitality
07.2021 - Current
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Collected room deposits, fees, and payments.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Attended staff meetings and brought issues to attention of upper management.
  • Trained team members on new hotel services and products to support promotional efforts.

Grocery Cashier

Safeway
09.2019 - 07.2021
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Assisted customers with price checking and finding requested items in store.
  • Stayed current on available products, store promotions and customer service policies to better shoppers.
  • Pleasantly greeted customers and provided prompt and courteous service at all times.
  • Cleaned and sanitized equipment, tools and work surfaces.
  • Presented, rotated and date-checked products to maintain company freshness standards.
  • Removed trash, swept and mopped floors for professional appearance.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.

Childcare Provider

In-Home
03.2015 - 10.2019
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Introduced children to educational games and activities to boost learning.

Child Caregiver

Melinda Deitz
10.2017 - 09.2019
  • Monitored schedules to maintain sleeping, eating and school schedules.
  • Assisted children with homework assignments and special projects across different subjects.
  • Balanced playtime and limited screen time to optimize types of stimulation.
  • Offered positive and nurturing environments to support child social and emotional growth.
  • Drove children to various types of activities, summer camp, swimming lessons and school related functions to maintain extracurricular routines.
  • Performed light housekeeping duties, such as dishes and sweeping to keep household efficient and neat.
  • Played games and read books to young children, limiting TV and mobile device time.
  • Prepared tasty, healthy meals for 3 children.

Parts Delivery Specialist

O'Reilly Auto Parts
05.2014 - 03.2015

Education

High School Diploma -

Puyallup High School
Puyallup, WA

Certificate - Massage Specialist

Everest College

Skills

  • Customer service-focused
  • Department operations
  • Rotating products
  • Great attendance
  • Reservations management
  • Guest relations
  • Problem-solving skills
  • Time management
  • Staff supervision
  • Staff training and development
  • Scheduling and planning
  • Cash control
  • Administrative skills

Certification

  • Certified CPR/First Aid

Timeline

Front Desk Supervisor

Hollander Hospitality
07.2021 - Current

Grocery Cashier

Safeway
09.2019 - 07.2021

Child Caregiver

Melinda Deitz
10.2017 - 09.2019

Childcare Provider

In-Home
03.2015 - 10.2019

Parts Delivery Specialist

O'Reilly Auto Parts
05.2014 - 03.2015

Certificate - Massage Specialist

Everest College

High School Diploma -

Puyallup High School