Kathleen Remington
Cranston
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Personal Care Specialist
Rise Dispensary
09.2023 - 07.2025
- Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen.
- Play vital role in patients’ education to ensure each patient’s specific needs are met.
- Perform various duties: cashiering, kiosk consultations and fulfillment of orders and inventory maintenance.
- Assisted 50-100 customers daily while upselling pertinent promotions.
Customer Service Representative
Greysmith Companies
09.2022 - 08.2023
- Processed orders, researched issues such as shipping discrepancies and pricing.
- Generated weekly open order reports for 20 accounts
- Managed a high volume of incoming emails and phone calls.
- Updated quote comparisons, renewal packets and various documents as needed.
- Assisted with proposal generation, implementation, and renewal processes for multiple lines of business.
Customer Care Liaison/Receptionist
Athena’s Home Novelties
10.2018 - 08.2022
- Managed a wide variety of issues daily to support our distributors, customers, and our home office via telephone, in person, email and social media.
- Provided order status information: inventory delivery date, ship date, tracking numbers, etc.
- Assisting over 900 distributors with any problematic issues regarding upset customers and intervening when necessary to resolve.
- Maintained confidentiality, discretion and compassion when handling sensitive and personal matters.
- Managed 100 or more calls and emails daily
- Assisted in the warehouse when needed: picking and packing orders, and assembly.
Inside sales/ Customer Solutions Specialist
NMC
12.2016 - 08.2018
- Created quotes and enter orders in an accurate and timely manner while handling incoming calls.
- Acted as a liaison between Sales, Marketing, Finance, and the Production team.
- Trained new inside sales employees, streamlined process, and wrote SOPs to ensure their success.
Inside Sales/Sales Support Administrator
Hexagon Metrology
03.2014 - 02.2016
- Organized the distribution of phone calls, department emails and written correspondences.
- Maintained reports, spreadsheets, and database entry.
- Utilized forecast tools to strategize sales calls and mail merges for each quarter.
- Created quotes specific to each account’s needs and processed orders.
- Trained new employees and developed/updated training materials and guidelines for administrative role.
Skills
- Excellent written and verbal communication skills while demonstrating intuitive listening and questioning
- Exceptional problem solving skills and issue resolution
- Ability to work independently while developing collaborative working relationships
- Well-organized, able to multitask, delegate and motivate in a positive manner
Timeline
Personal Care Specialist
Rise Dispensary
09.2023 - 07.2025
Customer Service Representative
Greysmith Companies
09.2022 - 08.2023
Customer Care Liaison/Receptionist
Athena’s Home Novelties
10.2018 - 08.2022
Inside sales/ Customer Solutions Specialist
NMC
12.2016 - 08.2018
Inside Sales/Sales Support Administrator
Hexagon Metrology
03.2014 - 02.2016