Kathleen Reyes
Lakeland
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Innovative and goal-oriented Management professional committed to [Area of expertise]. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through [Action]. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Office Manager
A1 Sprinkler Services And Landscape Lighting Inc
10.2019 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Customer Service Representative
Star Distribution
02.2015 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Insurance Agent
Remi Incorporated
01.2012 - 07.2015
- Responded to customer calls swiftly to resolve issues and answer questions.
- Created detailed reports for management to track performance and sales.
- Generated leads through cold-calling, networking and other outreach methods.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Conducted research and identified market trends to develop better strategies for sales.
Education
Yes -
Fort Pierce Central High School
Fort Pierce, FLSkills
- Customer Relations
- Banking Operations
- Policy Implementation
- Calendar Management
- Data Communications
- Billing and Invoicing
- Excellent Multitasking Abilities
- Accounts Payable and Receivable
- Administering Payroll
- Microsoft Office
- Workflow Optimization
- Clerical Support
- Organizational Skills
- Sales Tax Filings
- Email Correspondence
- Customer Service Management
- Handling Complaints
- Reading Comprehension
- Licensing Requirements
- Scheduling
- Job Bidding
- Report Preparation
- Deposit Collection
Timeline
Office Manager
A1 Sprinkler Services And Landscape Lighting Inc
10.2019 - Current
Customer Service Representative
Star Distribution
02.2015 - Current
Insurance Agent
Remi Incorporated
01.2012 - 07.2015
Yes -
Fort Pierce Central High School
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