Kathleen Reynolds
Decatur,IL
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
6
6
years of professional experience
Work History
Property Manager
Sharp Pad Properties, LLC
Decatur, IL
08.2022 - Current
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Facilitated tenant paperwork processing and verification.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Exercised direct supervision over property staff.
- Built relationships with service vendors and submitted associated billing statements.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
Community Manager
Impact Communities
Danville , IL
02.2021 - 08.2022
- Developed and implemented strategies to increase community engagement.
- Responded to customer inquiries in a timely manner.
- Analyzed user feedback and identified areas of improvement.
- Collaborated with other departments to ensure customer satisfaction.
- Created content for social media platforms to engage the community.
- Organized online events and webinars to promote products and services.
- Monitored online conversations and provided constructive feedback.
- Maintained relationships with influencers in the industry.
- Researched new trends in the digital space and adapted accordingly.
- Provided support for technical issues related to product usage.
- Gathered data on customer behavior for insights into marketing campaigns.
- Compiled reports on website traffic, conversions, and other metrics.
- Assisted with developing marketing plans for campaigns and promotions.
- Conducted surveys to gain insights into customer needs and preferences.
- Optimized existing processes through automation or improved workflow.
- Implemented strategies that increased brand awareness across channels.
- Developed comprehensive documentation for internal use.
- Engaged with customers via forums, chatbots, emails.
- Performed regular maintenance of all social media accounts.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
Assistant Community Manager
Impact Communication Intl
Decatur, IL
02.2019 - 04.2021
- Assisted with creating and implementing community outreach programs.
- Created and maintained relationships with local businesses, government agencies, and other organizations in the area.
- Coordinated events for residents of the community.
- Developed marketing materials for various projects within the community.
- Provided administrative support to the Community Manager as needed.
- Researched potential grant opportunities for the organization.
- Conducted surveys to assess resident satisfaction levels.
- Processed applications from prospective tenants or homeowners in a timely manner.
- Attended meetings of local boards and committees to stay abreast of current issues facing the neighborhood.
- Updated records of all activities related to the organization's mission and goals.
- Organized volunteer activities throughout the community.
- Monitored social media accounts for content related to the organization's initiatives.
- Responded promptly to inquiries from members of the public.
- Maintained accurate financial records related to organizational expenditures.
- Compiled reports on program outcomes and progress towards meeting objectives.
- Prepared presentations regarding developments within the community.
- Reviewed documents such as contracts, leases, and permits prior to submission.
- Facilitated communication between stakeholders in order to ensure successful collaboration efforts.
- Provided assistance with grant writing processes when needed.
- Managed inventory associated with special events hosted by the organization.
- Served as a point of contact for vendors providing services for the organization.
Sales Associate
Body Brady Auto Mall
Decatur, IL
05.2018 - 02.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Urbana High School
Urbana, IL 05-2009
Skills
- Database Management
- Business Administration
- Grounds Maintenance
- Vendor Management
Languages
English
Professional
References
References available upon request.
Timeline
Property Manager
Sharp Pad Properties, LLC
08.2022 - Current
Community Manager
Impact Communities
02.2021 - 08.2022
Assistant Community Manager
Impact Communication Intl
02.2019 - 04.2021
Sales Associate
Body Brady Auto Mall
05.2018 - 02.2019
High School Diploma -
Urbana High School
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