Kathleen Robinson
Cedar Rapids,IA
Summary
Certified CNA. Compassionate and reliable professional. Skilled in patient care, effective communication, and teamwork.
Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes.
Reliable, adaptable, and skilled in following care plans. Detail-oriented professional with experience in rehabilitation and patient care. Known for strong teamwork, reliability, and attention to detail. Committed to enhancing client outcomes through compassionate support and effective collaboration with multidisciplinary teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Rehabilitation Service Provider (RSP)
Area Substance Abuse Council (ASAC)
Cedar Rapids, IA
10.2025 - Current
- Assisted clients in accessing substance abuse treatment and support services.
- Conducted intake assessments to determine client needs and service eligibility.
- Collaborated with multidisciplinary teams to enhance client care and program effectiveness.
- Documented client progress and maintained accurate records in compliance with regulations.
- Supported case management by coordinating appointments and follow-up activities for clients.
- Adapted communication techniques to effectively engage diverse populations seeking assistance.
- Provided educational resources on substance abuse prevention and recovery strategies.
- Trained new team members on company protocols and best practices, contributing to overall team success and productivity.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and followup.
- Verified client adherence to service contracts via close monitoring.
- Maintained detailed records of client interactions, tracking progress over time and using data to inform future decisionmaking.
- Proactively engaged with clients to solicit feedback, using that information to continually refine and improve the overall customer experience.
- Assisted clients in finding various opportunities for success.
- Collected, arranged, and input information into database system.
Creve Coeur Assisted Living and Memory Care
Spectrum Retirement Communities LLC.
St Louis, MO
07.2024 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted clients with daily living activities, ensuring safety and comfort.
- Monitored patient health, documenting changes and reporting to healthcare professionals.
- Provided emotional support through companionship, fostering positive relationships with clients.
- Implemented hygiene practices and maintained cleanliness in living environments.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Completed regular check-ins and progress report for each client.
Housekeeping Supervisor
Four Seasons Hotels and Resorts
St Louis, MO
03.2021 - 07.2024
- Supervised daily housekeeping operations, ensuring adherence to high cleanliness standards.
- Trained and mentored staff in efficient cleaning techniques and safety protocols.
- Implemented inventory management practices for cleaning supplies and equipment.
- Conducted regular inspections of guest rooms and public areas to maintain quality assurance.
- Coordinated scheduling and assignments to optimize team productivity and service delivery.
- Resolved guest inquiries and complaints regarding housekeeping services promptly and professionally.
- Collaborated with other departments to ensure seamless guest experiences throughout the hotel.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
Education
High School Diploma -
Vashon High
St Louis, MOCNA Certification -
Kirkwood Community College
Cedar Rapids, IA03-2026
Skills
- Effective time management
- Respectful and compassionate
- Compassionate communication
- Flexible schedule and availability
- Data entry
- Elderly care
- Teamwork
- Attention to detail
- Multitasking
- Reliability
- Team leadership
- Patient care
Certification
- Certified Nursing Assistant, [Company Name] - [Timeframe]
Timeline
Rehabilitation Service Provider (RSP)
Area Substance Abuse Council (ASAC)
10.2025 - Current
Creve Coeur Assisted Living and Memory Care
Spectrum Retirement Communities LLC.
07.2024 - 08.2025
Housekeeping Supervisor
Four Seasons Hotels and Resorts
03.2021 - 07.2024
High School Diploma -
Vashon High
CNA Certification -
Kirkwood Community College