Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathleen Rose Williams

Fort Washington,Pennsylvania

Summary


Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Supervisor Pre-K program

Camp Trinity
03.2023 - Current
  • Implemented the early learning curriculum for the pre-k campers
  • Designed schedules, hired and supervised staff, made adjustments where necessary
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Office Staff/Special Events

Camp Trinity
06.2008 - Current
  • Assisted in all aspects of running the summer camp programs, including weekend rentals
  • Communicated with parents and staff on a daily basis
  • Coordinated all aspects of rentals from set up to conclusion
  • Scheduled vendors, served as host on event day and evaluated existing plans to identify opportunities for improvement
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.

Assistant Teacher

Malvern School
01.2017 - 03.2023
  • Direct supervision, interaction and daily care of classes with 10-15 children
  • Age appropriate tasks including writing lesson plans, outdoor supervision, keeping classroom and all play areas sanitized, and greeting parents each morning and afternoon
  • Participating in Parent Teacher Conferences, tours of facilities and keeping state certifications current
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Server/Hostess

Foulkeways
01.2012 - 03.2014
  • Greeting the guests in a warm and friendly manner, directing a dining room of 150 residents and ensuring excellence in service to tables assigned
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Education

Liberal Arts -

Montgomery County Community College
Blue Bell, Pennsylvania
05.2014

Excel Level I Continuing Education -

Montgomery County Community College
Blue Bell, Pennsylvania
04.2016

Skills

  • An enthusiastic, compassionate and high-energy professional accomplished in providing excellent guidance to children within the education industry Dedicated to the overall customer service to the families enrolled in school, summer camp and those individuals hosting special events at the venue
  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Time management
  • Administrative support
  • Verbal communication
  • Schedule management

Certification

  • CPR/AED Certification
  • First Aid Certification

Timeline

Supervisor Pre-K program

Camp Trinity
03.2023 - Current

Assistant Teacher

Malvern School
01.2017 - 03.2023

Server/Hostess

Foulkeways
01.2012 - 03.2014

Office Staff/Special Events

Camp Trinity
06.2008 - Current

Excel Level I Continuing Education -

Montgomery County Community College

Liberal Arts -

Montgomery County Community College

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Kathleen Rose Williams