William Graber
Fort Washington,Pennsylvania
Summary
Knowledgeable Account Manager with background in executive leadership. Guided strategic initiatives that enhanced operational efficiency and fostered organizational growth. Demonstrated expertise in leadership and strategic planning.
Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, financial management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.
Results-driven Vice President with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
31
31
years of professional experience
Work History
Vice President of Account Management
EMCOR
02.2018 - Current
- Directed cross-functional teams to enhance operational efficiency and achieve strategic objectives.
- Implemented innovative strategies that drove company growth and improved market positioning.
- Cultivated relationships with key stakeholders to align organizational goals and foster collaboration.
- Analyzed performance metrics to identify areas for improvement and streamline processes.
- Oversaw budget management, ensuring financial targets were met while maximizing resource allocation.
- Championed the adoption of new technologies to optimize workflow and drive productivity improvements.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Increased company growth through collaboration with sales and marketing departments.
Director of Account Management
Transfield Services/EMCOR
05.2000 - 02.2018
- Managed high-value accounts, negotiating terms to maximize profitability and client engagement.
- Collaborated with cross-functional teams to develop tailored solutions meeting diverse client requirements.
- Advocated on behalf of client stakeholders to make changes and introduce initiatives to achieve superior account performance.
- Developed and fostered strong relationships with client stakeholders.
- Mined and analyzed data from company databases to drive optimization and improvement of value proposition, product development, marketing techniques and business strategies.
- Identified new business opportunities from existing accounts.
- Conducted regular reviews of account performance against established goals, initiating corrective actions as needed to keep projects on track and drive successful results for clients.
Vice President of Field Operations
USM/Transfield Services
07.1998 - 05.2000
- Led cross-functional teams to implement strategic initiatives, enhancing overall operational efficiency.
- Developed and executed comprehensive business strategies, driving organizational growth and market expansion.
- Oversaw budget management processes, ensuring alignment with corporate financial goals and objectives.
- Fostered relationships with key stakeholders, facilitating collaboration and alignment across departments.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
Quality Assurance Specialist
US Maintenance
05.1996 - 07.1998
- Conducted thorough quality inspections to ensure compliance with industry standards.
- Collaborated with cross-functional teams to identify and resolve product defects.
- Documented quality assurance processes and maintained accurate records of findings.
- Assisted in developing training materials for new quality control protocols.
- Supported audits by preparing necessary documentation and presenting findings.
Account Manager
Tower Cleaning Systems
10.1994 - 05.1996
- Supported account management tasks to ensure client satisfaction and service delivery.
- Assisted in maintaining accurate records of client interactions and transactions.
- Collaborated with team members to address client inquiries and resolve issues promptly.
- Learned key software tools for tracking account performance and customer feedback.
- Start Up Process for Franchisees.
Education
No Degree - Liberal Arts And Sciences
Pennsylvania State University
University Park, PASkills
- Customer service
- Process improvement
- Contract negotiation
- Data analysis
- Budget oversight
- Sales leadership
- Relationship building
- Decision-making
- Problem Solving Skills
- Critical thinking
- Team leadership
- Client relationship building
Accomplishments
Currently fourth highest in sales for EFS.
Established long term relationships.
Successfully rolled out two large projects that were first generation outsource.
Grew an account from 12 million to 45 million in three years.
Developed numerous processes and communication tools for my clients.
Managed large teams to work as a cohesive unit delivering expectations.
Fostered long term relationships.
Client references upon request.
Former leader reference upon request.
Timeline
Vice President of Account Management
EMCOR
02.2018 - Current
Director of Account Management
Transfield Services/EMCOR
05.2000 - 02.2018
Vice President of Field Operations
USM/Transfield Services
07.1998 - 05.2000
Quality Assurance Specialist
US Maintenance
05.1996 - 07.1998
Account Manager
Tower Cleaning Systems
10.1994 - 05.1996
No Degree - Liberal Arts And Sciences
Pennsylvania State University