Kathleen Santos
Windsor Mill,MD
Summary
Organized and detail-oriented professional with experience in office support, customer service, and program coordination. Skilled in data entry, record management, scheduling, and client relations. Bilingual in English and Spanish, able to manage multiple tasks efficiently in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Activities Aide
Downtown Brooklyn Nursing and Rehabilitation Center
Brooklyn, NY
02.2021 - 03.2026
- Managed administrative tasks including record keeping, documentation, and scheduling activities
- Assisted residents and families, providing professional support and clear communication
- Maintained accurate, confidential records and performed data entry
- Coordinated tasks and collaborated with team members to ensure smooth operations
- Resolved inquiries efficiently while providing high-quality customer service
Teacher / Program Support Staff
Coalition For Hispanic Family Services - Arts & Literacy Program
Brooklyn, NY
02.2014 - 02.2021
- Supported program administration, including attendance tracking and record management
- Responded to inquiries and provided guidance to participants and families
- Managed multiple tasks while meeting deadlines in structured environments
- Assisted in scheduling and coordinating programs
- Communicated effectively in English and Spanish
Education
BS - Therapeutic Recreation
Lehman College
Bronx, New YorkAssociate of Science - Therapeutic Recreation
LaGuardia Community College
Long Island City, NYSkills
- Administrative Support & Office Coordination
- Customer Service & Client Relations
- Data Entry & Record Management
- Communication & Interpersonal Skills
- Confidential documentation
- Team collaboration
- Adaptable
- Quick learner
- Critical Thinking
Languages
- Spanish
Timeline
Activities Aide
Downtown Brooklyn Nursing and Rehabilitation Center
02.2021 - 03.2026
Teacher / Program Support Staff
Coalition For Hispanic Family Services - Arts & Literacy Program
02.2014 - 02.2021
BS - Therapeutic Recreation
Lehman College
Associate of Science - Therapeutic Recreation
LaGuardia Community College